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Screenshot from Focus Interview video
On April 1, China Central Radio and Television's "Focus Interview" column broadcast "Why Express Becomes a "Blind Box"", reporting on the suspected illegal sale and return of Yunda Express's Yiwu Beiyuan business outlets. According to media reports, the practice of Yunda's related outlets has caused dissatisfaction among merchants and consumers.
That night, the Yiwu Postal Administration, together with the public security and other departments, organized an investigation and punishment overnight, and has filed a case for investigation on the Yunda legal person enterprise involved, and implemented administrative compulsory shutdown measures for the outlets involved.
Screenshot courtesy of the State Post Bureau
On April 2, the Market Supervision Department of the State Post Bureau interviewed Shanghai Yunda Freight Co., Ltd., the headquarters of Yunda Express, on the issue of illegal handling of user returns by Zhejiang Yiwu Yunda brand express delivery enterprises, and ordered it to strictly implement the unified management responsibility of its service network, immediately rectify the violations, and effectively protect the legitimate rights and interests of users; It was also required to actively cooperate with the relevant departments to investigate and deal with the problem of user returns in violation of regulations in Yiwu Yunda Beiyuan outlets.
Yunda shares 2023 third quarter report
"Electric Eel Finance" paid attention to the fact that in the third quarter of 2023, Yunda Co., Ltd. achieved revenue of 11.261 billion yuan, a year-on-year decrease of 9.15%. In the first three quarters of 2023, Yunda Co., Ltd. achieved revenue of 32.835 billion yuan, a year-on-year decrease of 6.84%. Although, in the first three quarters of 2023, Yunda's revenue declined, the company's net profit attributable to shareholders of listed companies was 1.164 billion yuan, a year-on-year increase of 56.05%.
Screenshot from Black Cat Complaint
On the other hand, it is worth noting that the cumulative number of complaints about "Yunda Express" on the black cat complaint platform has exceeded 100,000.
Industry insiders pointed out that Yunda's incident not only had an impact on the company's own reputation, but also triggered the industry's in-depth thinking on express service specifications and consumer rights protection. Express delivery companies should fundamentally improve service quality, strengthen internal management, ensure that the rights and interests of consumers are not infringed, and at the same time avoid touching the legal red line.
In the face of such incidents, industry insiders suggest that express delivery companies should actively respond to the requirements of regulatory authorities, comprehensively investigate potential problems, and take measures to rectify them in order to rebuild consumer confidence and restore brand image. In addition to public apologies, express delivery companies should also strengthen legal and service awareness training for employees to ensure that such incidents do not happen again. "Electric Eel Finance" will keep an eye on the follow-up progress of related events.