After the return of Blizzard's national server, players began to return to repair and recover their Battle.net accounts, but many people were stuck because of ID card problems.
Many players said that they were bound to other people's ID cards (or searched casually) at the time, but now they need face authentication, and there is no solution.
According to the account repair guide released by Blizzard, the repair account needs to provide a mobile phone number, the identity information used when registering Battle.net, a new secure mobile phone bound this time, etc., and face recognition is also required in the process. Also, the account fix is only for the account registrant himself.
Players who are blocked because of ID card problems can contact customer service to try, but there should be many people who encounter this problem at present, and they still need to wait for processing.