Civil Aviation Resources Network, April 9, 2024: According to Daily Hive, recently, a passenger on a WestJet flight told an unpleasant flight experience, saying that due to the negligence of the flight attendant, an item fell from the suitcase above his head, hit his head, and caused his head to "bleed profusely".
According to the report, on March 17, local time, Kent Chambers took WestJet flight 585 from Toronto to Winnipeg. It said that when the flight attendant opened the suitcase, a metal cylindrical object fell out of the suitcase overhead. At the time, Chambers was asleep on the flight and said he was shocked when he "hit his head with a tube", resulting in a head injury and "massive bleeding".
Subsequently, the flight crew provided him with supplies to clean the wound, and he filled out a report to document the incident. "When the plane landed, the flight attendant offered to have the paramedics check on me, but I really just wanted to get out of there ......," Chambers said. He said he did not accept the suggestion at the time. When Chambers arrived at the B&B he had booked, he realized the severity of his injuries and immediately went to the hospital for a check-up.
Chambers said the bad experience "completely affected his business trips" and expressed frustration with WestJet's initial handling.
WestJet apologizes!
Chambers contacted WestJet to follow up on the matter, and the airline asked him for a booking number, and several weeks passed without a response.
On April 5, hours after Daily Hive contacted WestJet for comment on the incident, the airline sent Chambers an email apologizing and offering 200 points (equivalent to 200 Canadian dollars) for him to use on future flights.
In a statement to Daily Hive, WestJet apologized for the incident and the "discomfort" Chambers experienced during the flight. "Ensuring the safety of our passengers and staff is our top priority, and as such, we take any health-related issues very seriously," a spokesperson said. While unexpected events may occur while traveling, it is essential to provide a safe environment for all guests and crew. ”