On March 31, in order to enhance the city's youth consumer safety awareness and ability to prevent consumer fraud, the 12315 Complaint and Reporting Center of the Xingtai Municipal Market Supervision and Administration Bureau carried out the theme activity of "Rest assured consumption guards growth, 12315 accompanies you children", and invited some primary school student representatives in our city to walk into the 12315 complaint and report center.
During the activity, the staff of the 12315 center explained in detail the food safety knowledge of "food labels", "three nos", "junk food" and "healthy food" for primary school students through interesting forms such as playing animation stories, on-site explanations and interactive questions and answers, guiding students how to correctly purchase qualified stationery, toys and children's cosmetics, and teaching everyone the correct way to protect their rights and interests after encountering consumer disputes.
Under the leadership of the staff of the 12315 center, the student representatives also experienced the work process of consumer complaint registration, distribution and circulation, and they also put on headphones to experience the daily work of the operator.
The Municipal 12315 Complaint and Reporting Center has always taken the protection of the healthy growth of adolescents and the protection of the legitimate rights and interests of adolescents as the priority and focus of its work, and has dealt with consumer disputes among teenagers in a timely manner through working mechanisms such as quick reception and priority disposal of complaints, and cracked down on acts that infringe on the legitimate rights and interests of teenagers in a strict and fast manner.
In the next step, the Municipal 12315 Complaint and Reporting Center will continue to be based on its job functions, give full play to the role of youth rights protection pioneers, and effectively safeguard the legitimate rights and interests of the masses with high-quality services and efficient work.