When it comes to sterilized tableware, many people are familiar with it, the tableware is wrapped in plastic film packaging, and the outer packaging is also printed with the words "fine washing tableware does not need to be cleaned again" and "sterilized tableware, please feel free to use" and so on. Is the hygienic condition of these sterilized dishes really reassuring?
Recently, Xiaoxiang Morning News Chenyi helped the reporter according to the clues provided by the public, undercover into Changsha Jingweifang Tableware Disinfection Co., Ltd. for many days of investigation, the on-site health situation is shocking, there are workers "God operation" disgusting: after taking off gloves to wipe the nose and dig out the nose, immediately touch the clean chopsticks transmission equipment! The reporter found that these cleaned and packaged tableware were sent to a number of restaurants.
Consumers complained that the sterilized tableware was not clean when dining, and there were black thread foam floating objects after washing
According to the public, when he was dining in a restaurant in Changsha, he used boiling water to clean and disinfect the tableware and found that there were black thread foam floating. "There is also on the wall of the bowl, is this kind of sterilized tableware to protect the health rights and interests of consumers, or is it harming the health of consumers? The citizen said.
It provided images showing black unidentified objects floating in the bowl after washing and disinfecting dishes with boiling water. The plastic film packaging of sterilized tableware is printed with the words "fine tableware does not need to be cleaned again", and the manufacturer is Changsha Jingweifang Tableware Disinfection Co., Ltd., which is located in Lusong Road, Changsha High-tech Development Zone.
In order to understand the cleaning situation of disinfection tableware, on February 28, Chenyi helped reporters come to the company's factory as an interviewer, and Ms. Xu, a staff member, was responsible for reception, saying that she was responsible for recruitment, customer docking and other work in the company. After passing the interview, the reporter became an assembly line worker in the factory and made an unannounced visit for many days.
The factory has a disinfection tableware cleaning line, and many vans or vans bring dirty tableware from outside the factory for cleaning every day, and some sterilized tableware after cleaning and packaging are transported to many restaurants in Changsha City.
Wash 40,000 or 50,000 sets of utensils a day and only change the water once, and wash 780,000 sets in the peak season
The cleaning process of disinfection tableware in the factory is as follows: after the dirty tableware is sent to the factory, the food residue in the dirty tableware is filtered by equipment, and after high temperature soaking, cleaning, clean water and drying, the tableware is classified and packaged by the workers of the packaging workshop, and finally the parts are sent to major restaurants.
Ms. Xu said that during the peak season, the factory cleans 70,000 or 80,000 sets of cutlery every day, but now it is the off-season, and 40,000 or 50,000 sets of cutlery are cleaned every day. The staff of the cleaning workshop told reporters that the water for cleaning and disinfecting tableware is only changed once a day.
Chenyi helped the reporter notice that although the packaging workshop and the cleaning workshop were separated, the door between the two remained open. In addition, although there is a sterilizer for workwear outside the packaging workshop, the sterilizer is not in use. "Work clothes don't need to be disinfected before going to work, and the disinfection cabinet is not needed for the time being. The employee said.
All workers did not wear masks and hoods, and there were still food scraps after washing the dishes and conveying them after drying
In the packaging workshop, the reporter found that there were some food residues from time to time when the tableware after washing and drying passed through the conveyor belt and was sent to the packaging workshop. Workers sort out food scraps, broken cutlery, and washed cutlery that is still dirty, while other cutlery is packed. At the end of the day, the sorted baskets contain various foreign objects such as oyster shells, bones, and barbecue bamboo skewers. All workers did not wear masks, hoods or hats, and some workers did not wear gloves and directly touched the washed tableware for packaging.
"If you do it in the factory, you know that it's not so clean. After cleaning, there will be a lot of slag before packaging, and there will be bones down, all kinds of things. When eating out, you still have to use hot water to scald it, and it is not clean if it is not hot. The worker pointed to a basket that had sorted out food scraps and dirty utensils.
In the chopsticks packaging area, after some chopsticks fell to the ground before packing, workers picked them up directly and put them into clean chopsticks. There was also a disgusting scene: a worker took off his gloves and wiped his nose with his hands to pick his nose, and then immediately touched the chopsticks transmission equipment.
Supply a number of catering outlets, staff: If the restaurant receives customer complaints, the manufacturer will compensate
For the customers she cooperates with, Ms. Xu admits that cleaning and disinfecting tableware in factories does not guarantee 100% cleanliness. "Nobody can guarantee that it will be clean, that doesn't exist, but it's not a high percentage. She said that if a customer complains about the hygiene of the tableware, the factory is responsible.
"That is to say, if your cup or where is dirty, causing customer dissatisfaction, then we will have someone to dock with you, directly deal with the problem, directly give the customer how much to free the order, we will take responsibility on our side, you just use it." Ms. Xu said.
According to Ms. Xu, the company provides sterilized tableware for many restaurants in Changsha, with each set of tableware at about 1 yuan, including many well-known chain catering enterprises. "There is a chain restaurant in Changsha that sells hundreds of pieces a day. Ms. Xu said.
A number of restaurants that supply customers: If they do receive customer complaints, the factory will be responsible
After the undercover of Changsha Jingweifang Tableware Disinfection Co., Ltd., Chenyi helped the reporter visit some of the restaurants supplied by the company to understand the use of sterilized tableware in restaurants.
The manager of a restaurant in the shopping mall told reporters that it is convenient to use sterilized tableware and can save labor, without self-washing, and avoid loss. At the same time, the packaged sterilized tableware looks slightly high-end in appearance, which will reassure customers. Regarding the hygiene problem, the store manager said: "It's okay, it's the Chinese New Year, maybe there is no one in the factory, and the tableware sent over has complaints and is not clean." Generally, it's okay to give customers a free order or send two dishes, and these factories will be responsible. ”
A staff member at a restaurant in Lifa New Town said that if the store found that the food was oily before serving, it would be picked out and returned to the factory. "Some waiters will take out the food if they see it with oil, and they will take it out and return it to the factory if they have seen it before. If there are not many, if there are too many, I will not cooperate with these companies. ”
In a chain restaurant on Yuying Street, the reporter noticed that there was moisture in a set of sealed and sterilized tableware on the table, and after reporting it to the waiter, she changed a new set of tableware for the reporter. In one app, several customers reported that the store's tableware was greasy and rancid. "There is still a fishy smell on the cup after rinsing the dishes with water, it is very disgusting, and it is really a bad experience. A customer said in the comment area.
[Extension] A number of operations of the company involved did not comply with relevant regulations
According to the "National Food Safety Standard Hygiene Specification for Centralized Disinfection of Dining (Drinking) Utensils" (GB31651-2021), Changsha Jingweifang Tableware Disinfection Co., Ltd. has a number of operations that do not meet the relevant specifications:
4.1.4 There should be reasonable restrictions and control measures in and out of the packaging room, and there should be measures to prevent cross-contamination of personnel, materials, packaging materials, waste, equipment, etc. in and out of the packaging room, such as setting up secondary changing rooms, special logistics channels, etc.
5.1.3 Cleaning and disinfection facilities: air disinfection facilities should be set up in the finished product packaging room, such as ultraviolet germicidal lamps, air sterilizers, etc., and air disinfection facilities should comply with relevant national regulations.
6.4.2.1 Wear clean work clothes, wash hands and disinfect as required, and hide hair in a work cap or use a hairnet to restrain it. The operation area of the packing room is managed by a special person to restrict unauthorized personnel from entering.
6.4.2.2 Operators in the packaging room who are in direct contact with the food (drink) utensils shall wear work clothes (or disposable work clothes) that meet the hygiene requirements of the area, and wear hats (or hoods), masks and work shoes (or shoe covers), and the work clothes and work shoes used in the packaging room shall not be worn outside the packaging room.
6.4.2.3 Operators who are in direct contact with food (drink) utensils should go through the cleaning and disinfection procedures of changing clothes and hands before entering the operation area of the packaging room. After using the toilet, after touching items that may contaminate the dining (drinking) utensils, or engaging in other activities unrelated to the cleaning and disinfection of dining (drinking) utensils, you should wash your hands and disinfect your hands before engaging in the cleaning and disinfection activities of dining (drinking) utensils again.
Chenyi helped the reporter to remind that when choosing disinfection tableware, restaurants should strictly control the relevant national norms and standards, choose a tableware disinfection company with complete qualifications, and it is best to go to the enterprise for on-the-spot inspection to ensure that the disinfection tableware can really reassure consumers.
(Original title: "Nausea! Undercover Changsha Tableware Cleaning Company: Washing tens of thousands of sets of cutlery once a day to change the water, workers wiping their noses touch the equipment")