"Doing one thing efficiently"
It is to optimize government services
An important starting point for improving administrative efficiency
The State Council recently issued the "Guiding Opinions on Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Efficient Completion of One Thing", in which the service items of the human resources and social security departments such as "one thing" for social security card residents and "one thing" for retirement are included in the list of key matters in 2024.
| "One thing" name | Specifics | Authority-in-charge (★ suggest the local lead authority for this "one thing") |
| Social Security Card Resident Service "One Thing" | Employment and human resources services, social security services | ★ Department of human resources and social security |
| Seek medical care and buy medicines | Medicare Department | |
| Transportation | Transportation sector | |
| Cultural Experience | Department of Culture and Tourism | |
| Retirement "One Thing" | The insured persons have reached the statutory retirement age and are eligible to receive basic pension insurance benefits | ★ Department of human resources and social security |
| The basic endowment insurance is deemed to be the number of years of payment | ||
| Approval of early retirement for special types of work | ||
| Approval of early retirement (retirement) due to complete loss of working capacity due to illness or non-work-related disability | ||
| The pension insurance benefits of new retirees have been approved and distributed | ||
| Basic medical insurance is deemed to be the number of years of payment | Medicare Department | |
| Retirement and retirement withdrawal of housing provident fund | Housing and Urban-Rural Development Department | |
| Incentive money for parents of only children in urban areas | Health Department | |
| Confirmation of household registration information | Public Security Department |
The human resources and social security department will use one thing "small incision"
Leverage the continuous improvement of government service capabilities
It is convenient for the masses and enterprises to do things to the greatest extent
The point is to stand out
Integrated, smart and convenient
1
Accelerate the integrated handling of government services
Provide intensive and efficient quality services
Mainly focus on the work process, service specifications, and service quality, improve and improve service standards, and guide local human resources and social security departments to speed up the implementation of the "one thing" list.
Cooperate with relevant departments to promote offline services "only one door", online services "all in one network", and "first-line response" to the demands of the enterprise masses, so as to make the service more integrated and efficient, so that the enterprise masses can reduce errands, simplify materials, reduce time limits, and have a better and better experience.
On this basis, explore the inclusion of more matters in the list of "efficient completion of one thing", establish an efficient government service system for human resources and social security, and complete a number of practical things that can be felt and reached by the masses.
2
Accelerate the construction of "smart human society"
Promote the acceleration and upgrading of services with digital empowerment
The main purpose is to give full play to the supporting role of the national human resources and social security government service platform and the national social insurance public service platform, and promote more high-frequency service matters to be accepted and handled with the same standards across the country.
In-depth implementation of the digital human resources and social security construction action, guide all provinces to accelerate the construction of an integrated information platform, and promote business linkage, data sharing, and integrated handling.
At the same time, we will accelerate the digital upgrade of the "all-in-one card" platform for social security card residents, promote the realization of full-service, cross-departmental and cross-regional card use, and continuously expand the application of residents in the fields of medical treatment and drug purchase, transportation and travel, cultural experience, etc., so as to realize the transformation of services from being able to do things to being easy to handle.
3
Accelerate the convenient and direct delivery of policies that benefit enterprises and the people
Improve the quality and efficiency of the "last mile" of services
Do a good job in policy publicity and interpretation, publish policies online in a timely manner, and vigorously promote the "four into two knowing", that is, let the policy enter the enterprise, community, school, and hall as soon as possible, and let the enterprise masses know and the handling agency know at the first time. We will continue to build a series of brands such as "I can understand and calculate clearly" and "Human Resources and Social Security Daily Class", and use a popular and fresh way to let the policy go deep into enterprises and the masses.
Adhere to the deep integration of traditional services and intelligent services, with the help of banks, post offices, grassroots platforms and other sinking services, continue to expand the function of the human resources and social convenience service circle, promote the full coverage of high-quality service "model rooms" in the city, and realize more services nearby, multi-point and speed-up.
The human resources and social security department will continue to track and test the effectiveness of "doing one thing efficiently" through various methods such as the director of the human resources and social security department "going through the process", the investigation and unannounced visits of young cadres, the handling of complaints about industry style, and the "good and bad evaluations" of government services, so as to promote the overall improvement of human resources and social security government services.
"Doing One Thing Efficiently" 2024 Key Matters List
Source: Ministry of Human Resources and Social Security Government WeChat