Spend 4,000 yuan to stay in a well-known five-star hotel.
It was found that there were blood stains on the sheets, the environment was dirty and messy, and the hygiene was worrying.
went to the hotel to report the situation, but it was regarded as an intentional "slander".
Tian Pujun, who exposed this matter, was about to be laughed at.
However, more outrageous things are still to come.
On January 30, actress Tian Pujun released a video.
The content of the video is really staggering.
On the same day, Tian Pujun, who flew to Guangzhou on a business trip, stayed in a very famous local five-star hotel.
But just as she entered the room she had booked, ready to rest.
The hygiene in the room almost made her jaw drop.
When I lifted the pure white sheets, the dazzling blood stains immediately came into view.
So obviously, the service staff who cleaned up the room didn't notice.
Is it negligence at work, or is it a deliberate attempt to disgust customers?
More questions were found next, and the answers were directly given.
The glasses used to drink water and wash are almost always dirty to the naked eye;
The toilet in the bathroom still has a yellow unknown liquid remaining.
The white toilet paper, floating on it, makes people feel disgusting to watch.
The faucet on the sink was also damaged.
A room worth 4,000 yuan, so many obvious problems are not negligence at work, but simply look down on the customers who stay in the room.
After discovering these health problems, Tian Pujun immediately reported the matter to the hotel staff.
However, the attitude of the staff directly shattered her three views.
"Oh, that's it, I'll give you an afternoon tea, you can come for afternoon tea at any time. ”
It would be arrogant to say that the attitude of this staff member in dealing with the problem is too arrogant.
Customers who can afford to live in a room for 4,000 yuan a night will be short of the cost of afternoon tea?
Besides, it doesn't matter if it's a room for tens of nights or an ordinary room for hundreds of days.
Providing customers with clean and hygienic rooms is the most basic responsibility of the hotel.
Even this can't be guaranteed, and it's ridiculous to want to use afternoon tea to pass customers.
But outrageously, the problems with this five-star hotel go far beyond hygiene.
That night, Tian Pujun's friend sent her a courier and put it at the hotel's service desk.
But when she went to pick up the delivery, she found that there was no staff at the front desk.
She thought that she checked in too late, and there were not many staff left, because something happened and walked away for a while.
But she waited for more than half an hour, and no staff showed up, let alone got her own delivery.
The service is so poor, and Tian Pujun, who is not bad for money, does not force himself, so he naturally chooses to check out.
However, there was a problem when checking out, which directly made Tian Pujun laugh angrily.
The hotel staff suspected that the blood stains on the bed sheets were fresh, and she rubbed them on them, in order to stay two nights in a five-star hotel for free.
What a joke!
The glamorous female star in the entertainment industry, the wife of the famous entrepreneur Wang Shi, has the ability to directly acquire the hotel, and it is not bad for these thousands of yuan at all.
It is precisely because of this attitude of avoiding problems that Tian Pujun chose to expose the matter on the Internet, which caused heated discussions among netizens.
was also picked out of this five-star hotel, which is the Rosewood Hotel in Guangzhou.
On the same day, the staff of the hotel responded immediately.
said that the video is indeed exposed in their hotel, and the hotel does have these health problems, and will actively adjust and transform it in the future.
But on February 1, the hotel changed its story, saying that the incident was a misunderstanding and was still under investigation.
At the same time, it is emphasized that the hotel's own hygiene standards are very high, and this problem generally does not occur.
However, complaints and complaints about the hotel on major online platforms are endless.
It seems that the hotel still doesn't realize the problem and only thinks about how to escape it.
In fact, Tian Pujun is not the first female star to expose the chaos in the hotel.
In March last year, actress Lin Linqi, who had starred in "Kung Fu Yoga" and "Special War Glory", reported a five-star hotel with her real name.
What she experienced in a five-star hotel was much more thrilling than Tian Pujun's.
And the hotel's attitude in dealing with the problem is even worse than that of Rosewood Hotel.
On the day of the incident, Lin Linqi went to this five-star hotel to talk about work.
When she left after talking about work, she went to the toilet and closed the toilet door normally.
When she finished going to the toilet and was about to leave, she suddenly found that the toilet door would not open at all.
Since she didn't have her own mobile phone, she tried to use the wall-mounted phone in the toilet to contact the hotel staff to open the door.
As a result, the phone did not work at all.
What's even more terrifying is that there is no actual vent in the toilet, and the overhead ventilation device is just a decoration.
If she hadn't dismantled the iron pipe of the toilet carton box, it would have taken her three and a half hours to dismantle the toilet door.
With a long call for help, there is a high risk that she will run out of oxygen in the toilet and eventually faint due to suffocation.
If no one ever finds out, the consequences will be unimaginable.
But such a serious problem occurred, the hotel actually only offered to waive the accommodation fee for one night as compensation, and did not have any intention of sending her to the hospital.
Such an arrogant attitude made her feel very uncomfortable.
It wasn't until more than 2 months later, when she reported the hotel online with her real name, that the hotel's response was belated.
But in the statement, the hotel also denied that the toilet door was a safety hazard.
However, many netizens who have stayed in the hotel revealed that this is not the first time that problems have occurred.
There have even been incidents of strange men opening the doors of female customers.
Judging from these two incidents, these so-called five-star hotels are undoubtedly big bullies and do not change.
When something goes wrong, it's never a problem.
It's about solving the customer!
If this kind of handling is continued, the final result may be self-defeating.