Recently, a video of Xiaoshan Bank in Hangzhou, Zhejiang Province has attracted widespread attention and heated discussions on the Internet. In the video, when a man was handling business, the female bank clerk yelled at him: "go", "get out", and even said "how did I beat you". At first, many netizens were dissatisfied with the salesman's service attitude, however, when the ins and outs of the matter were gradually revealed, the situation became confusing.
It turned out that on the same day, the bank asked the man to cooperate in filling in the anti-fraud information in accordance with the law, but he did not cooperate at all and had a revenge mentality. In response, he scattered and withdrew 26 times, ranging from a few to a dozen dollars, and also mocked the salesman. This kind of behavior not only delays the normal business of other people, but also has a negative impact on the normal operation of the bank. It was against this backdrop that that shocking video was born.
As soon as the truth was revealed, there was an immediate shift in online public opinion, and people began to reassess the whole incident and condemn the man together. His actions not only violated the law, but also violated social morality. As a service organization, the bank has a responsibility to maintain order and provide a good service experience, and it seems inevitable that the salesman will become emotional about the man's unreasonable behavior.
However, we can't ignore the pressure and challenges that this saleswoman is facing when facing vexatious customers. She has been in the bank for a long time, facing a wide variety of customers, and should have been treated with the respect and understanding she deserves. However, when her patience was challenged again and again that day, her emotions finally collapsed.
The heated discussion sparked by this video makes us think about how to deal with it reasonably. First of all, the man's actions need to be punished and taught a lesson, and the violations should be dealt with in accordance with the law. Second, banks should strengthen training to improve employees' coping skills and emotional management skills, so that they can better deal with similar conflicts and disputes. In addition, the public also has the responsibility to strengthen respect and understanding for service personnel and jointly maintain good social order.
The heated discussion caused by this video is not only a reflection on the behavior of the salesman and the man, but also a judgment on the quality of the public. As a civilized society, we need to work together to establish the values of respect for others and rational communication to avoid similar incidents from happening again.
Let us call on everyone to be rational and respectful, and to solve problems through dialogue and communication in the face of conflicts and contradictions. Only in this way can we work together to create a harmonious and friendly social environment, so that everyone can enjoy a fair and efficient service experience.