Mr. Cai bought an Honor folding screen phone
After using it for more than three months, it suddenly leaked
Take it for repairs
He said the staff told him
It's man-made
He couldn't take it
Mr. Cai: No need to fight "death", I won't choose this brand in this life, it's too tricky.
Mr. Cai said
Before the interview
He went out of his way to get a haircut
Own this glorious Magic V2
The folding screen phone was bought on September 27, 2023
It cost 8999 yuan
He said it took more than three months
There was a problem with the phone
Mr. Cai: On January 13th, I went to Jiande to play, and it was a little cold that morning. As soon as I closed it while taking a photo, it exploded and the screen leaked.
Reporter: What does this have to do with the cold weather?
Mr. Cai: I searched on Douyin, and some professionals said that the soft film and soft screen are afraid of cold, and it is easy to explode when the weather is cold.
Mr. Cai said
This so-called professional at that time
It was seen in the video comments
I can't find it now
Check Mr. Cai's phone
It can also be used normally
There is a green line running through the bottom of the screen
There is a small triangular black screen in the bottom right corner
Mr. Cai showed the reporter a photo of the leak at the beginning
At that time, the black screen in the lower right corner was not that big
Mr. Cai: The staff tore it to see if it was a foreign body needle puncture, and reported it to the manufacturer after tearing it off. The manufacturer said that it was not warranted, and he said that I had a foreign body clip, acupuncture, and various reasons to shirk it.
Mr. Cai said
He has already run three Honor Service Centers in Hangzhou
The situation was also reported to Honor customer service
But the end result is still for him
At his own expense, he paid more than 2,000 yuan to repair his mobile phone
He didn't accept it
I think it's a quality issue
And also within the warranty period
He shouldn't be left to bear it
He also thinks
The design of the phone is flawed
Mr. Cai: These four corners are a little magnetic magnet, its screen is as thin as paper, and it will explode and leak when you touch it in one.
Reporter: Do you have any human factors?
Mr. Cai: I wiped my mobile phone with alcohol three times a day, and my hands were corroded by alcohol. I promise you, if I'm going to fall, I'll find you to expose them?
Come to the official authorized service center of Honor Hangzhou Meihualou store
The staff said that the store manager would go to work at 12 noon
The reporter waited until 12 o'clock
Didn't wait for the store manager
After a while
A staff member with an intern badge
Found a journalist
Glory Official Authorized Service Center Hangzhou Meihualou Store Staff: These two places are scars that correspond to extrusion, and there should be some hard object, or acupuncture, that squeezed it. Moreover, the location of the leak and the crush injury correspond to each other.
Reporter: You mean the human factor?
Honor Official Authorized Service Center Hangzhou Meihualou Store Staff: Yes, it is because there are traces under the membrane.
Reporter: What traces?
Honor Official Authorized Service Center Hangzhou Meihualou Store Staff: It is this stab that has been poked to the screen.
Reporter: Traces of stabbing?
Mr. Cai: I wipe my phone three times a day, and there are basically no foreign objects.
Staff said there were stab marks on the screen
May be the cause of the leakage
Take a closer look at Mr. Cai's phone
Except for the corner where the leak is leaking
near the other three corners
All have a small dot that goes down
Mr. Cai provided the staff
Enlarged image sent to him
One on all four corners
More obvious traces of concave down
Symmetrical in pairs
Mr. Cai thinks
This is caused by the opening and closing of the phone
The human factor cannot be so symmetrical
And the two pits on it didn't cause leakage
Honor Official Authorized Service Center Hangzhou Meihualou Store Staff: Sometimes this extrusion may not be 100% caused by this situation, but once this situation is caused, it must be damaged by external forces.
Mr. Cai: Open and close, you just say that I am artificial, can't the folding screen be folded?
Honor Official Authorized Service Center Hangzhou Meihualou Store Staff: How should you fit in, we also have a certain test.
Reporter: Is there a test report or anything like that?
Honor Official Authorized Service Center Hangzhou Meihualou Store Staff: The test report can be issued, but if you want to issue it, you will have to wait for a while. We re-recorded the order, and the solution given here was to repair it out of warranty, and won him a 7% discount.
Mr. Cai: Free replacement, you let me pay a penny, I won't pay a penny.
The staff registered Mr. Cai's appeal
The next day, Mr. Cai gave feedback
Glory is willing to give him a free screen replacement
He agreed