The woman who bought a new car found that she had an insurance record and was questioned about being sold for a second time Dealer: Sales in the system are not counted

Cover News Reporter Shi Wei

On January 22, Feng Qing (pseudonym) from Hubei reported that she bought a Buick brand car from a company called "Haorui Famous Car" in Wuhan, and was reminded by the staff when she went to the vehicle management office to register the license plate that the vehicle had a record of purchasing compulsory traffic insurance in 2023. Feng Qing suspected that she had bought a second-sale vehicle.

In this regard, the seller said that the vehicle was purchased from the upstream dealer, "the dealer in order to complete the sales volume task to obtain the manufacturer's subsidy, for the vehicle to purchase compulsory insurance, in order to meet the sales volume statistics standard." The car was only sold in the dealer system, and was not actually sold to consumers, so it was not considered a secondary sale. The salesman's mistake in his work was not deliberately concealed by not informing the salesperson. ”

In this regard, the staff of the Houhu Supervision Office of the Jiang'an District Market Supervision Administration said that a conclusion can only be reached after a detailed investigation.

When the woman bought a new car and got a license plate, she found that she had an insurance record 

The salesman said that "I forgot to tell me about my work mistakes"

Feng Qing introduced that she came to Hubei from Xinjiang to work a few months ago, and saw the advertisement of "Haorui Famous Car" during the "Double Eleven" period, and paid a deposit of 1,000 yuan to participate in the preferential activities. "Then there were repeated problems. Originally, I was interested in the Peugeot 408, and they urged me to come and pick up the car for a while, and then said that it was out of stock, and strongly recommended other cars. ”

On January 18, Feng Qing chose a Buick car recommended by the salesman, purchased it in full and signed a contract. "There was a lack of spare keys, a missing part for the handlebar, and I didn't pick up the car. Two days ago, I went to the DMV to get a license, and the window staff reminded me that this car had bought a compulsory traffic insurance in August last year, and asked me if I knew it. ”

Feng Qing said that she was not familiar with the sale of vehicles, so she immediately called a friend to ask her, and the friend told her that there might be a secondary sale of the car, and suggested that she ask clearly before deciding.

Feng Qing retrieved the insurance purchase information and found that the purchaser of the compulsory vehicle insurance was an automobile company in Yunnan, and found that the company that sold the insurance belonged to the same holding group as the automobile company.

The car purchase contract signed by Feng Qing (Shi Wei photography)

On the 22nd, the cover news reporter accompanied Feng Qing to the "Haorui Famous Car". The salesman explained that the Yunnan company is a first-class distributor, "They buy from Shanghai, and we buy it from them." When it was sold to us, it was compulsory to buy compulsory insurance. The car was new, but she forgot to tell her that the car had an insurance record. ”

The cover news reporter contacted the car company in Yunnan, and the other party said that the vehicle was indeed sold by them, "There are hundreds of cars, sold to a dealer in Xi'an, we have no downstream dealers in Wuhan, and I don't know how the car arrived in Wuhan." The insurance was indeed bought by us, in order to complete the sales task required by the manufacturer, and this task was based on the purchase of compulsory traffic insurance. ”

The staff said that before the delivery of this batch of vehicles, the company had specifically asked dealers to inform consumers that the vehicles had purchased compulsory traffic insurance, "because some consumers are unwilling to ask for this kind of car, and if consumers do not know the validity period of compulsory traffic insurance, they have purchased other commercial insurance without changing the insurance, and the term of the two types of insurance is not uniform, and there may be a gap period of out-of-insurance, and accidents cannot be claimed." ”

Feng Qing recalled that during the purchase of insurance in the store, the salesman had operated on it, and then asked her for a verification code of the insurance company, "Later, I asked the insurance company, and that was the verification code for transferring insurance." The salesman deliberately didn't tell me. ”

Feng Qing went to the seller to negotiate (Shi Wei photography)

The seller said that "the work is wrong, and I hope that the big thing will be small" 

The industry and commerce said that the investigation can only be concluded

Feng Qing said that the registered name of the sales company in the contract was "Wuhan Optimistic Car" company, and she contacted the manufacturer to inquire about the situation, and the manufacturer said that the seller was not an authorized dealer, and the car could not enjoy the normal three guarantees, and the manufacturer could not supervise it. "I feel like the whole process is all a routine, and a lot of things I say can't be trusted. ”

On the 22nd, Feng Qing went to the Houhu Institute of the Jiang'an District Market Supervision and Administration Bureau to report the situation, and the staff called the salesman to the scene.

The above-mentioned salesman said that he was not familiar with the specific situation of the vehicle and called a colleague on the spot. His colleague introduced on the phone that the Yunnan company was indeed not their upstream dealer, and that 500 cars were purchased from Yunnan by a dealer in Xi'an, and then some of them were handed over to "Haorui Famous Cars" for distribution. "Dealers can get factory subsidies for completing sales tasks, and sales statistics should be subject to the compulsory traffic insurance record, so dealers have purchased compulsory traffic insurance for vehicles. He sold the vehicle to a dealer in Xi'an, which was only a sales for manufacturers, a kind of sales within the system, not a sales to consumers in a general sense, and could not be regarded as actual sales. This car is indeed a new car, not a second-hand car for sale. ”

The staff member admitted that the employee did not inform the consumer of the purchase record of the compulsory traffic insurance, and was willing to bear the corresponding responsibility for this, "If we do not inform, there may be some consequences, which is our mistake, but it is not deliberately concealed." Return or compensation, depending on what consumers want. We are in the word-of-mouth business, and we hope to make big things small. ”

In this regard, Feng Qing said that she consulted other 4S store salespeople, and the other party told her that the vehicle was purchased before the consumer was delivered to the consumer and could be regarded as having a sales record, "I also contacted the manufacturer, and the manufacturer said that this kind of vehicle is not sold by authorized dealers, and it is impossible to enjoy the three guarantees of normal vehicle services." Whether it is a second-hand vehicle that is sold for the second time or not, whether it constitutes fraud, now the statement is different, and I want to clarify these issues. ”

In this regard, the staff of the industrial and commercial office said that whether the vehicle in such a situation is a secondary sale and whether it constitutes fraud should be concluded after asking the corresponding business personnel for investigation.