Ms. Wang works at an early education institution in the MixC in Hangzhou
Bought a pre-sale course for more than 70,000 yuan
The name of the product is very atmospheric
It's called "Project Royal"
After waiting for more than three months
Ms. Wang discovered
Plans can't keep up with the changes
On the fifth floor of the MixC in Hangzhou
The storefront of this early education institution is blocked by a baffle
The sign at the door reads:
Store name ("BBU Club") and
"Coming soon, stay tuned"
Ms. Wang showed
Signed on September 22, 2023
Customized Service Agreement
There is no official seal on it
mentioned in the agreement
Services for Ms. Wang
It is Hangzhou Youlian Youpin Trading Co., Ltd
The product name is "Project Royal"
The original price is 149,008
The special price is 74,090
Including "56999 yuan education corner" and "unlimited play"
Ms. Wang said
Her child is now more than a year old
Ms. Wang: In the form of early education, foreign teachers and play, for example, there will be different classes a day, a class lasts 45 minutes, you can let your children come to class, and you can play here after 45 minutes. For example, 30,000 yuan has 40 classes, if you report 70,000 yuan, there is no limit to the class hours this year, and you can come whenever you want. I was given an education corner worth 56,999, which contained an early education desk, a few books, and a few figurative dolls.
Ms. Wang said
When I visited the MixC in August and September last year
I saw the sales booth of this store
The store is being renovated
But it hasn't opened until now
Ms. Wang: Every time it's next month or next week, they come up with a lot of reasons. Saying that the design of our campus is too good, we are going to apply for the German Red Dot Award, it is delayed, we want to take pictures. After a while, they said that the MixC would not open for us, and that we were not qualified for approval, until the end of December. But during this period, we will be given some membership activities, such as going to the café to do crafts.
Ms. Wang told reporters
Until more than a week ago
She heard bad news from a salesperson
This store is closed
Ms. Wang: It's the sales executive in Hangzhou who can't stand the pressure anymore, because there are a lot of parents who keep asking.
Reporter: How many parents have paid the money?
Ms. Wang: More than 30.
Reporter: What is the total amount?
Ms. Wang: As far as I know, there are also more than 70,000 and more than 100,000, a total of about 2 million.
Ms. Wang said
January 9 Issue
She saw someone coming from Beijing
A head of operations
At that time, she offered a full refund
Ms. Wang: If we want a refund, we can deduct the money in the corner of the education district, and refund the remaining part of the 30% liquidated damages, and then refund us in the form of a 5% discount, which is equivalent to my 74,900 yuan in vain.
Mr. Gu, Head of Operations of BBU Club Beijing Area: That's definitely not the case. For example, sell it to the (child's) mother at a three-fold discount, more than 10,000 yuan, to see if the mother can accept it, this is the plan I proposed. The company is also considering, each mother's demands are different, we sit down to file, we said that we will give you a plan this Friday, that is, how much to refund, because at present, what you are proposing is a full refund.
Ms. Wang: I definitely don't accept it, this can't be described as "outrageous". First of all, their teaching aids are priced at 56,999 yuan, if you really want to use this deduction, first of all, you must give me the documents, how much is this thing worth, and return it to you. Where there is depreciation and labor costs, I am willing to pay, and I will not take advantage of you.
About Hangzhou MixC this early education store
Reasons for not being able to open
He is the head of operations in the Beijing area
It was explained on the phone
Mr. Gu, Head of Operations of BBU Club Beijing Area: The reason is that we now have a fire certificate that has not been issued, and I am in charge of the operation in Beijing.
Reporter: Was it the arrangement of the head office to rush to Hangzhou to deal with it this time?
Mr. Gu, Head of Operations of BBU Club Beijing Area: I have a good personal relationship with Mr. Wang in Hangzhou, and I will see if I can come forward to do something properly.
Ms. Wang: The person in charge of the Beijing region has nothing to do with the company we signed in Hangzhou in the legal sense, and our contract is signed with Hangzhou Youlian Youpin Trading Co., Ltd.
At the customer service center of Hangzhou MixC
The mall staff asked the reporter to fill out an interview application form
As of press time
The journalist did not receive an official reply
Hangzhou Shangcheng District Market Supervision Bureau
Staff feedback
They have already received complaints from some parents
Haven't been contacted yet
The person in charge of Hangzhou Youlian Youpin Trading Co., Ltd