Add a quilt to pay another 100 follow-up: the insider exposed the details, the hotel admitted the mistake, and the pressure was given to Hal

At the Harbin Galaxy Paradise Bathhouse, a guest had an argument at check-in because he paid more than 1,000 yuan for a room, but was told that he would need to pay an extra 100 yuan when he asked for an extra quilt. This sparked dissatisfaction among guests, who expressed his anger at the hotel's charging policy in the lobby, and the dispute was filmed by other guests and went to the hot search. Netizens supported the guest, pointing out that there was a problem with the hotel service.

The hotel responded that the problem had been solved at that time, provided a quilt for free, and apologized. However, after more details were revealed, it was found that there were obvious management problems in the hotel, and the guests booked a double bed room, and the actual room had tatami mats, but they were asked to pay extra for the quilt. The guest was unhappy with this and had a disagreement with the hotel, which eventually led to the incident.

Netizens have pointed out that there are problems with the hotel service concept, and the multiple charging points involved have caused dissatisfaction. Someone broke the news that the hotel's other services and charges were also unreasonable, causing public outrage. The hotel's response, although sincere, showed that the service management was chaotic throughout the incident, resulting in a very poor guest experience.

The Harbin Bureau of Culture and Tourism was under pressure from public opinion, and some netizens called on the official to intervene in the investigation. The whole incident reflects that there are problems in the management and service of Harbin Galaxy Happy World Baths, which need to be rectified under the guidance of the regulatory authorities to ensure the reasonable rights and interests of customers and improve the service level of the hotel. While apologizing, hotels should more standardize their service processes and charging standards to rebuild public trust in them.

Overall, the incident highlights the importance of customer experience and reasonable fees in the field of tourism services, and the importance of improving service quality and optimizing management processes for hotels to build a good brand image and customer reputation.