Ms. Zhan said that she makes women's clothing in Hangzhou
Started in August last year
Cooperate with Yiwu Haoyu Garment Co., Ltd
A batch of leggings was made to order
After the product was delivered, she found that it was the wrong size
Ms. Zhan: It is a leggings with a fat hip and buttocks, and I sent them specific requirements, and they sent it to me with a slight change, and I am very satisfied. Then I confirmed the four sizes with them, sent them to me, and when I was completely sure, I started to pay them a deposit.
Reporter: Have you received all four size samples before?
Ms. Zhan: I received three, S, M, and XL.
Ms. Zhan introduced
The total amount of the purchase and sale contract is 53,000 yuan
As of the end of October 2023
She paid the full price of the goods
All goods were received in early December
About half a month later
She found leggings in size
It is different from the final sample
Ms. Zhan: The waist circumference of all sizes is 5 cm smaller, and compared with my sample, the position of the sponge pad and crotch pad has an error of 3 cm.
Ms. Zhan used the samples she received earlier
Comparison was made with the goods received later
The position of the waist and crotch pad of leggings is not the same
She told reporters
Later, with the staff of Yiwu Haoyu Garment Co., Ltd
The rework plan and the compensation plan were communicated, but they could not be negotiated
She recorded the communication as she spoke
The recording provided by Ms. Zhan: It is not a yard smaller than the earliest undecided, and when sending the sample, they may have made a mistake in size, and pushed forward a yard, so now it is two yards smaller than the front.
Ms. Zhan: I asked them to return the goods for a refund.
Find Yiwu Haoyu Clothing Co., Ltd
A staff member came forward to connect with Ms. Zhan
He said that he would discuss a solution after confirming the situation
Later, the company replied in a text
This batch of products is commissioned to be produced by external processing of joint ventures
In the process and quality requirements of the product
There is a communication gap with the processing plant
The company did not seal the sample under supervision
This has led to a current divergence of opinion
Since the shipment to the customer is December 4th
Opinions differed at the end of December
The feedback time has exceeded the accounting period with the processing plant
The processing fee has been settled
The company is actively communicating with the processing plant and negotiating solutions
The negotiation and resolution period will be relatively long
Ms. Zhan said that she would also consider taking legal steps to resolve the issue