The latest follow-up of the iron head fake haircut, the boss was soft and refunded, and the result disappointed everyone
Recently, Zhenxuan Hairdressing, a well-known barber shop in Hangzhou, was reported by the Internet celebrity "Iron Head" for suspected consumer fraud, which attracted attention. Afterwards, Zhenxuan Hair not only refunded the consumer's recharge money, but also "fired" the arrogant store manager, who seemed to admit his mistake and relent.
However, behind this series of operations, did the boss of Zhenxuan Hairdressing really reflect on and admit his mistake?
It goes back in time. Local media in Hangzhou have reported on the chaos of the beauty salon industry many times, and Zhenxuan Hair is "on the list". Consumers report that they induce excessive consumption from time to time, but Zhenxuan Hairdressing, which has been in business for more than ten years, is still standing. It wasn't until he was named and reported by the Internet celebrity "Iron Head" this time that the incident broke out completely.
On January 7, "Tietou" bluntly demanded a refund of the 7,000 yuan advance payment of the defrauded consumer, but was warned and threatened and abused by the manager of the Zhenxuan hair salon and the consumer. The iron head was neither humble nor arrogant, insisted on justice, and even called the police. However, the store manager not only has an arrogant attitude, but even beats people, and his domineering attitude is outrageous.
After twists and turns, Zhenxuan Hair finally chose to refund and said that it had "fired" the store manager. But is it really that simple? The store manager is most likely just a scapegoat, and the real boss is still at large. So, is their "softness" worthy of recognition?
We have reason to suspect that this is just a superficial article about Zhenxuan Hairdressing. There is no reckoning behind the scenes, and the chaos is likely to recur. It is worth noting that the official only imposed an administrative fine of 30,000 yuan. This is undoubtedly a drop in the bucket for large chain hairdressers with an annual turnover of more than 100 million. If we can't plug the loopholes at the root and kill only one or two "scapegoats", the problem will not be truly solved.
From this incident, we can clearly see that in reality, the legitimate rights and interests of consumers are often trampled on, and black-box operations emerge in an endless stream. An "old-fashioned" institution like Zhenxuan Hair can use legal loopholes to escape punishment. Consumers who represent the interests of disadvantaged groups are often at a disadvantage in the contradictions.
If supervision is not strengthened and law enforcement is strictly enforced, this kind of chaos will disappear from the other. The report is just the tip of the iceberg. What we need to do is to prevent the emergence of the next "Zhenxuan Hairdressing". Therefore, in addition to severely punishing individual cases, it is also necessary to strengthen protection at the institutional level, improve laws and regulations, and closely supervise the portal, so that all kinds of violations of laws and regulations have nowhere to hide.
The anti-counterfeiting campaign ignited public attention and brought the problem to light. However, to truly achieve the effect of deterring violations and putting an end to structural problems, more efforts from regulatory and law enforcement departments are needed.
We hope that the state institutions can make full use of this opportunity to deepen reforms, make up for shortcomings, truly punish evil and promote good, so that consumer rights and interests will no longer be trampled on. Let more "Zhenxuan Hairdressing" disappear from now on, so that integrity management occupies the mainstream in the market. This requires the joint efforts of the whole society!