Red Star News
On January 4, the news of a man's flight cancellation caused by a man's fuss about the plane appeared on the hot search. According to netizens, they took a flight from Beijing to Chengdu (China Eastern Airlines MU6797), when a man asked to take three people while only buying two business class tickets, so he clashed with the crew and called the police, which eventually led to the flight being forced to cancel after nearly two hours of dealing with the incident, "More than 300 people can only change their bookings, but they have not received any compensation." ”
In this regard, the Capital Airport Public Security Bureau issued a police report: At 23:41 on December 30, 2023, on an outbound flight from Daxing Airport, a group of three passengers had a dispute with the flight crew due to seat problems. After receiving the police, the police immediately arrived at the scene to deal with it. After investigation, Dong (male, 58 years old) and Zhao (female, 61 years old) have violated the provisions of Article 23, Paragraph 1 (3) of the "Public Security Administration Punishment Law of the People's Republic of China", constituting an illegal act of disrupting the order on public transportation, and Dong was punished with administrative detention and Zhao with an administrative fine in accordance with the law. (Previously reported: The police reported that "there was a big disturbance in the cabin of China Eastern Airlines passengers": one person was detained and one person was fined)
Police Bulletin
Other passengers on the flight believed that the flight was due to a disturbance caused by a male passenger, which caused the plane to miss the golden departure time after a two-hour delay, which eventually led to the flight cancellation, "but China Eastern insisted that it was due to the weather." After the flight is cancelled, the treatment plan given by China Eastern Airlines is to change to other flights for free, or change the whole plane to take off at 10:30 the next day, "or subsidize 200 yuan for transportation expenses".
In a previous interview with reporters, passengers said that due to flight cancellations, they lost follow-up hotels, tours, tickets, ticket costs, and even some passengers missed the annual exam, "Who will bear these losses?"
The Red Star News reporter learned from the passengers on the plane that China Eastern Airlines has not proposed any additional subsidies or compensation so far. After the incident, more than 100 passengers on the plane set up a "plane delay" group to follow up on the progress of the matter, but more than ten days after the incident, China Eastern Airlines still did not respond, insisting that the flight was canceled because of weather conditions.
On January 10, the Red Star News reporter learned from the "Plane Delay" group that some passengers have prepared a "class action lawsuit" to convene other passengers to jointly sue China Eastern Airlines. In the lawsuit request column, the reporter saw that the passengers demanded 1,000 yuan per person from China Eastern Airlines to "ensure that every passenger on the plane who was delayed or cancelled due to unnatural reasons, resulting in subsequent losses", and publicly explained the situation and apologized for the flight cancellation.
The indictment issued in the group reads: "From 23 o'clock on the same day to the end of the multi-day flight at 1 a.m. the next day, China Eastern Airlines did not inform other passengers of any information, and many passengers did not know the reason why the plane did not take off until 2 a.m., when China Eastern Airlines suddenly notified the flight that it was canceled due to weather conditions." After notifying the plane of the cancellation, the airline did not give any solution, only saying that it could be delayed until about 10 o'clock the next day to resume the takeoff. However, the plaintiffs all believed that the plane was delayed and cancelled due to the mishandling of the accident and the improper handling of the aircraft, and hoped that China Eastern Airlines could provide compensation. The China Eastern Airlines incident has caused great psychological and physical harm to the passengers on board. It is reported that the passengers plan to sue the Beijing Daxing District People's Court.
Indictment issued within the group
Ms. Li, a passenger engaged in law-related industries, who issued an indictment in the group this time, "spent an extra 1,200 yuan" on the flight after the flight was canceled that day, and the three of them refunded their tickets and bought the flight that took off the next day. In response to "why did you decide to file a class action against the airlines", she said that everyone waited for many days, but the airlines did not reply positively. She heard from a friend that if this matter waits for a while, it may not be resolved, and it may be more satisfying to solve it through legal means. She understands that other passengers may have something to do or lack legal knowledge to sue, "but someone has to do it." Ms. Li said that seven or eight passengers have contacted her so far, and they are in the process of determining the number of people to be sued, "and then we will discuss the way to sue together, whether to send a representative to participate or hire a professional lawyer." After this prosecution, she will follow the whole process to the end. At the same time, she would like more evidence from other passengers on the same flight to prove that the cancellation was not due to weather alone.
Previously, CCTV commented on this matter that the airlines obviously need to come up with more convincing proof as to whether the flight cancellation is directly related to the "machine trouble". The loss caused by the direct impact of flight cancellation should not be just a "weather reason" on the part of the airline. "It is the right and right way to convey true information to the public with a responsible attitude that does not evade or shirk and safeguard the rights and interests of passengers. ”
Red Star News reporter Zhang Ling
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