"If you take a taxi in Jinan again, it's a dog!" The online video of a female college student begins with such a sentence, which attracted many Jinan taxi drivers to gather at their schools to ask for an explanation, and the taxi driver involved responded afterwards, which caused hundreds of thousands of netizens to be angry.
According to reports, the video was uploaded by the female college student involved on January 8. The original words of the female college student in the video: "Jinan taxi, I'm really angry, I ask for 40 yuan, and you charge me 80 directly!"
Unexpectedly, once this video was disseminated, it aroused the attention of many citizens and huge controversy in the local area, and many taxi drivers felt strongly dissatisfied. According to local insiders, I don't know whether it was a company or a few taxi drivers, who rushed to the university campus where the female college student involved was located in the afternoon of the same day to ask for an explanation.
Due to the escalation of the situation, the matter was relatively large, and there were too many vehicles at the school gate at that time, and the water was blocked. Even the local police have to send enough police officers to maintain order and direct traffic.
After the incident, the news media uploaded a video platform to interview the response of the taxi company of the party concerned, and the online public opinion was about to be triggered, and by the time the article was published, hundreds of thousands of netizens had been angry at the taxi company's responder.
Here's what she said: "She's not just a complaint, she's a slander, abuse, attack, slander. Because we have passed the Quality Supervision Bureau normally, we have all assessed this meter, and our charging standards are also normal. You can't denigrate the entire industry because of one of your experiences, you put this matter on the line to such an extent, you look at her makeup, you look at her language, you look at her attitude, is he reflecting the problem? He is doing gimmicks, grabbing traffic. ”
Indeed, who is on the line? Who is "slandering, insulting, slandering, and attacking"? Answer: Netizens have their own judgment.
According to the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, consumers enjoy the right to fair trade and reasonable prices. In the video, the public reported that the taxi driver charged too much, and if the situation is true, this behavior undoubtedly violates the legitimate rights and interests of consumers. Consumers have the right to complain and report such behavior, and request the relevant authorities to investigate and deal with it.
Unexpectedly, hearing "Jinan" again was caused by a response caused by a college student's complaint. As a city window industry, the service quality of the taxi industry is directly related to the image of the city and the travel experience of citizens. The female college student in the incident not only complained about her high taxi fee, but her classmates also encountered this situation, and even 166,000 netizens (picture 3) agreed that this situation exists, isn't it enough to explain anything?
The response of the staff of this taxi company is so undeserved, is it so difficult to admit it? When something goes wrong, we should find out the essence of the problem as soon as possible, instead of adding fuel to the fire, which is undoubtedly self-immolation. Do you agree with the editor's statement?