If you want to say where the most popular travel is now, everyone thinks of the hospitable ice city of Harbin!
The popularity of Harbin can be said to have made a vivid demonstration for the revitalization of Northeast China.
In the face of tourists, Harbin has shown its own enthusiasm and provided tourists with one kind of warm-hearted service after another.
In the face of public opinion, Harbin showed its sincerity to tourists.
We see that the whole city of Harbin is working hard and they are constantly changing in order to provide better services.
One sentence: "Erbin, you make me strange", which shows that they are constantly changing.
The warm station outside, the carpet at the subway entrance, the plating of frozen pears and fruits, the artificial moon of Sophia Cathedral, the reindeer parade of the Oroqen tribe, the truant penguins, the free rides of the citizens, and the whole people learn the clip sound......
All of this, just to spoil the arrival of the little southern potatoes to the sky.
Their efforts have also been responded to by countless netizens, and a large number of small potatoes from the south have flocked to Harbin.
Then there are small sugar oranges in Guangxi, small fungus masters in Yunnan, small folded ear roots in Guizhou, and red pandas in Sichuan......
The arrival of wave after wave of small study tour groups has pushed the popularity of Harbin to a climax.
During the three-day New Year's Day holiday alone, Harbin's total tourism revenue reached 5.914 billion, which was unimaginable in the past.
Along the way, Harbin's attitude and speed in dealing with public opinion have been seen by everyone.
It is inevitable to encounter problems, but the important thing is the attitude to deal with them!
There are too many people in line for some projects in the Ice and Snow World, and tourists can't play at all, so the Ice and Snow World will directly refund the tickets to tourists.
The 68 yuan pot meat incident is not a sky-high price in many restaurants, but the local veterans felt that they had slaughtered small potatoes, so the store was eventually closed
The driver knew that he heard that the price of the Harbin hotel had increased by 6 times, and immediately reported it on the spot
On January 2, tourists broke the news that they were slaughtered for taking a taxi at Yabuli West Station, and the relevant departments investigated overnight and finally fined 30,000 yuan
On January 4th, tourists broke the news on the way to Yabuli, and the tour group charged each of them 1,680 yuan again, otherwise they would be frozen in the ice and snow, and after calling the police, the relevant departments received a refund from the tour group in less than 2 hours.
The attitude of the officials and the masses in Harbin is only one: we must not let a single mouse poop spoil a pot of porridge.
On January 5, a tour guide from Harbin to Snow Township said some very inappropriate words to female tourists when he failed to sell package tickets, which attracted widespread attention.
The woman revealed that she spent 358 yuan on Taobao to sign up for a two-day tour of the snow town (all the expenses of the snow town are covered for you).
And she consulted the customer service if there were any self-paid items, and the customer service said that the tour guide would help recommend, and if you want to play, you can buy it yourself.
At the same time, the woman posted the cost of a 2-day tour of Snow Town.
From this fee content, you can see that the 358 yuan package includes:
Car: Harbin-Snow Township round-trip air-conditioned tourist bus
Meals: 1 breakfast and 3 dinners
Attractions: Snow Town Ticket + Reverse Station
Accommodation: Snow Township/Erlanghe B&B features warm ondol
Tour guide: high-quality tour guide service throughout the process
Insurance: Travel liability insurance
Such a set meal is really tempting, no wonder so many people buy it.
The woman revealed that after they got on the bus from Harbin to Snow Town, the tour guide strongly sold them packages of 1,380 yuan and 1,500 yuan.
But they just want to see the snow, so they have repeatedly stated that they don't buy it.
And at that time, there were only 3 people left in the car, she and her friends, and they didn't pay for the self-paid package.
She said that when the car arrived at Yabuli, when they finished eating, the tour guide called them aside and asked them to buy their own tickets again, but they still refused.
Unexpectedly, the refusal again angered the director, and the tour guide actually said some shocking words:
"Get in the car and pout your ass and wait, pout your ass and wait if you don't play, and leave if you don't want to stay"
Is it appropriate for a big man to say such a thing to a lady?
I don't know if there is a cultural difference between the north and the south in a few sentences, the author thinks these sentences are very harsh!
It can also be seen from the video that broke the news on the Internet that when she heard such words, the woman was angry, and stepped forward to reason with the tour guide: How can you talk like this, and then scolded the tour guide.
In the end, the tour guide came back and scolded them.
There was a fierce quarrel between the two sides, and finally the incident was exposed on the Internet.
After the incident, a reporter interviewed the tour guide involved, and the tour guide also responded to the incident.
The tour guide thinks that he is not wrong, the cost of 358, in addition to the fare, meal fee, and ticket, what is left, should buy self-pay items, and she scolded first.
If everyone doesn't buy self-paid items, maybe this tour guide won't make money, right?
However, judging from the Internet, there are more than so many accommodation fees in Snow Town, is their routine of making money at a low price here?
The travel agency involved also responded: it was the tourist who scolded first, the tour guide suspended the group, and the Bureau of Culture and Tourism investigated and dealt with it.
The staff of the travel agency also said that when she traveled, she had been told that she had self-pay and voluntary consumption.
Since it is voluntary consumption, it must be reasonable for them not to buy it!
If you feel that they can't make any money without buying self-funded projects, they should increase the cost of buying groups in advance.
Instead of driving halfway through the car, and then forcibly pushing "voluntary consumer products".
In this way, the staff's statements and the guide's practices are not consistent.
For such a thing, many netizens also broke the news that they also encountered it when they went to the snow town, and they spent unjustly money, and they felt very angry and regretful.
Netizens said: "It's absolutely true, I also encountered this situation when I went to the snow town, the tour guide said that the people who didn't buy it would wander outside the scenic spots, and wait for other people to play before getting on the bus, 1380 and 1480 package tickets." ”
Netizens said: "We also have a male tour guide on the 12th of December Yabuli ~ Snow Township section of the car language constantly asks us to buy a package of tickets to play at our own expense, saying that if we don't buy it, let us stay outdoors in the snow, the attitude is very bad"
Some netizens said that they also encountered it in November, and then each person's self-funded project was 1680 yuan, and they also paid it obediently, and they all regretted it and would not go together again.
There are even netizens who encountered this situation when they went to the snow town in 2016.
To be honest, if this kind of thing happens once, it must affect the mood very much.
Sometimes it's not that you can't pay so much money, you just want to have fun when you come out to play, and when you encounter this kind of inner resistance, who can be happy?
The next time my friends want to go there, I will definitely tell them about the experience to avoid them stepping on the pit.
If this goes on for a long time, it's no wonder that the reputation will be good!
Such incidents should also serve as a reminder of concerns about the quality of service in the tourism industry. As an important part of the tourism industry, tour guides should serve tourists with integrity and enthusiasm, rather than obtaining benefits through improper means such as forced ticket sales, and the tourism industry really needs to strengthen supervision and management to protect the legitimate rights and interests of tourists.
If you want to develop tourism, you need to further improve the service quality of the tourism industry, improve the professionalism of tour guides, and ensure that tourists can enjoy a pleasant travel experience.
It is hoped that the local Bureau of Culture and Tourism can conduct an in-depth investigation into this matter and deal with it seriously. At the same time, it is also hoped that the majority of tourists can be vigilant and protect their rights and interests in the process of travel.
In this regard, I strongly hope that there are still tour groups in this situation, and look at the current Harbin and learn from their sense of service.
Harbin shows us the enthusiasm, boldness, optimism and open-mindedness of the people of Northeast China!
Harbin is really warm now, warm from the bottom of my heart.
When the locals saw the current Harbin, they were moved to tears, and everyone worked hard to make it together, and the whole city became better and better.
There are even Harbin people who work outside the city and say: When their city develops, they can go home.
The current Harbin really has a good exemplary role, but it can't be slackened because of this, and it has sabotaged everyone's efforts because of individual "rat feces"!
Now Harbin still has a long way to go, and finally I hope that Harbin will get better and better, Erbin come on, come on the Northeast!
Past Highlights:
I can't laugh anymore, the mouths of Harbin people are so strict, and the cranberries are hidden so deeply, they were originally used to return the gift
When Kweichow Xiaomoutai arrived in Harbin, netizens began to discuss the return gift, and I almost laughed in the comment area
Harbin tour group forced consumption follow-up, did not pay the fee will be frozen, and the refund will be more than an hour after the police
Kweichow Xiaomoutai is about to leave for Harbin, and netizens in the comment area are beginning to be anxious about the return gift.