Recently, sophomore Xiao Chen (pseudonym) suffered a halfway price increase for a low-cost tour group in Harbin. On January 5, on the way from Harbin to Snow Country with her friends, she was frequently recommended by the tour guide for more than 1,000 yuan of snow project packages, which led to a quarrel between the two sides. She was also reprimanded by the tour guide for "not wanting to stay and leaving".
A local travel agency in Harbin said that the price of a two-day tour from Harbin to Snow Town is more than 1,000 yuan, and there will be self-paid items below this price.
On the afternoon of the 7th, the relevant staff of the Harbin Shangzhi Municipal Bureau of Culture and Tourism said that they had intervened in the investigation and reported to their superiors.
Reluctant to buy sales packages and have a quarrel
Xiao Chen, a native of Guangdong, went to university in Daqing, Heilongjiang, and made an appointment with two friends to go to the snow town two days ago.
On January 4, he and his friends bought a two-day group tour product in Snow Town for 358 yuan on the online platform. The chat records and order screenshots provided by Xiao Chen show that the fee includes a round-trip air-conditioned tourist bus from Harbin to Snow Township, three meals in the morning, a big ticket to Snow Township, a special ondol in Snow Township, a full tour guide service and travel agency liability insurance.
Xiao Chen asked, "Is there anything you need to pay for?" The customer service said that the ticket price does not include the entertainment items of the scenic spot, and the tour guide of these projects will help recommend them, and you can buy them yourself if you want to play at that time.
On the morning of the 5th, after Xiao Chen got on the bus, he found that the tour guide began to recommend two grades of snow project packages of 1,300 yuan and 1,500 yuan. "We came to Snow Town just to see the snow scene, and we didn't play projects, so we wouldn't buy it. "In the few hours of the ride, forty or fifty passengers on the bus basically bought a package ticket, but Xiao Chen and the other three people insisted on not buying it.
When the bus drove to a service area in Yabuli Town, Shangzhi City, Harbin City, the tour guide pulled Xiao Chen and his party aside and persuaded them to buy a package ticket again, and the three of them once again made it clear that they would not buy it. "If you don't play, you will get in the car and pout your ass and wait!" The tour guide's words caused the two sides to quarrel and scold each other.
In the live video sent by Xiao Chen to reporters, when there was a verbal altercation between the two sides, the tour guide said "If you don't want to stay, you can leave" and "How much money will you pay in total?" The tour guide also said, "The fare is 240 (yuan), the ticket is 120 (yuan), and there is accommodation?"
Because they didn't want to have any more conflicts with the tour guide, after staying in the snow town for one night, they booked bus tickets and returned to Harbin at 12 noon the next day, with a ticket price of 120 yuan per person.
Xiao Chen said that he had no opinion on the accommodation, meals, and local snow scenery arranged by the travel agency. However, she said that if the travel agency wants to charge other package fees, it can be explained in advance. The travel agency did not inform in advance, and it is immoral to use a low tour price to attract tourists and then ask for payment halfway.
Insiders said that "a 2-day tour of the snow town below 800 yuan" is not considered
After Xiao Chen posted his experience on social platforms, it attracted a large number of netizens to watch. Some netizens said that the travel agency was suspected of false propaganda violations, and some netizens reminded tourists that they should take precautions against such low-cost groups, and the price of 358 yuan is obviously too low.
The screenshot of the order sent by Xiao Chen shows that she purchased the related services at the "Heilongjiang Ruihong Tourism Franchise Store", and the company that operates the store is Heilongjiang Ruihong International Travel Service Co., Ltd. On the afternoon of the 7th, the reporter contacted the tour guide who was leading the team at that time, but received no response.
The reporter contacted a person in charge of the travel agency, who insisted that the relevant items were voluntary consumption and no one forced them, and also said that Xiao Chen was posting a video to gain popularity. However, in a recording of a phone call sent by Xiao Chen to reporters, a staff member of the travel agency said that he would deal with the relevant tour guide, discuss compensation with Xiao Chen, and ask her to delete the relevant video.
Regarding the low price of 358 yuan, the person in charge said: "The price is reasonable, and the relevant price can cover the cost." He also said that the authorities have intervened and are waiting for the results of the official investigation.
On the afternoon of the 7th, the reporter searched for "Snow Township 2-day tour" on multiple platforms and found that there were still many low-cost groups of two or three hundred yuan. Some customer service agencies clearly tell you that "it's just the round-trip ticket money", but some travel agencies still advertise food, accommodation, transportation and tickets, and no other fees.
Mr. Liu, a staff member of a local travel agency in Harbin, said that because the snow town is far away, it takes about 5 hours to drive from Harbin to the snow town. If a single person is in the past, it is generally carpooling, one-way ticket price is 120-150 yuan, tickets for snow town are 120 yuan, these expenses add up to almost 400 yuan, and there is a night's accommodation, three meals, "The price of 358 yuan, it is difficult for travel agencies to cover the cost." ”
Another local travel agency staff told reporters that the "two days and one night" Harbin-Snow Country tour, if it is a pure play group, it is recommended to see more than 1,000 yuan, and more than 1,000 yuan will have self-paid projects, and "suggestions below 800 yuan should not be considered".
On the afternoon of the 7th, the reporter contacted the staff of the Shangzhi Municipal Bureau of Culture and Tourism to reflect Ms. Chen's relevant situation. The staff responded that the investigation of the incident had been reported to the superiors, and the specific details would be released by the superiors.
Editor: Xie Zhe
Source: Jimu News