Recently, there was a video of "a man taking an escalator and turning around and the glass exploded" caused heated discussions. When a man in Zhengzhou turned around on the supermarket escalator, he lightly touched the handrail, and as a result, the glass under the handrail cracked and burst.
The supermarket said that the man was injured and demanded that he pay 8,300 yuan in compensation. The man said that he just "rubbed" the handrail lightly, but he didn't expect the glass to be so unstrong, and there was a problem with the quality of the elevator, so he should not be held responsible.
Both sides insisted on their own words, and the man felt that he was wronged. He said that he did not make any out-of-the-ordinary moves, and the elevator was so vulnerable, which was obviously a quality problem. The supermarket believes that the elevator has never had problems after 6 years of normal use, and it will not be damaged if there is no collision with the man. This matter has attracted the attention of the local regulatory authorities, and if it is confirmed that there are potential safety hazards in the elevator, it will be dealt with in accordance with the law.
The dispute reflects the importance of the safety of public facilities and the protection of consumer rights. Relevant departments need to strengthen supervision, and enterprises should also strengthen product quality control and after-sales maintenance, and jointly safeguard the legitimate rights and interests of consumers.