According to the website of the Ministry of Transport on January 4
Measures for the Administration of the Express Market
(hereinafter referred to as the "Measures")
It will come into force on March 1, 2024
thereinto
"Do not deliver the express mail to the smart express box without authorization"
Cause for concern
New Regulations:
Putting the courier box without consent
The maximum fine is 30,000!
The newly released "Measures" mentions that enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, and shall not deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization.
Enterprises engaged in express delivery business in any of the following circumstances, by the postal administration ordered to correct, give a warning or circulate criticism, may be fined less than 10,000 yuan, and if the circumstances are serious, a fine of not less than 10,000 yuan but not more than 30,000 yuan:
(1) Confirming the receipt of the express mail on behalf of the user without the consent of the user;
(2) Without the user's consent, using smart express boxes, express service stations, etc. to deliver express mail;
(3) Throwing or trampling on express mail.
Relevant policy: Measures for the Administration of the Express Market (Order No. 22 [2023] of the Ministry of Transport of the People's Republic of China)
Interpretation of relevant policies: Interpretation of the Measures for the Administration of the Express Market
Netizen:
It's not that I don't want to put courier boxes and post stations
Rather, they want a choice!
Obviously, it is the delivery address at home
The received pickup text message was
"Please come to the post station/express locker to pick it up"
I believe that many people have encountered this situation
According to reports
As of November 3, 2023
on the consumer complaint platform "Black Cat Complaint".
There were 22,446 complaints about home delivery
Most of the complaints are content
Involving courier companies without permission
Directly send the express to the storage station
refusal of home delivery, etc
Screenshot of the black cat complaint
What exactly is the reason
Resulting in the courier not being delivered to the door?
Why isn't the courier delivered to your door?
Let's start with a set of data:
State Post Bureau Postal Industry
Security Center monitoring data shows:
December 4, 2023 at 18:26
Last year, the 120 billion express shipments of the mainland were officially produced
Marked by the mainland express
The annual business volume once again set a new record
It exceeded the 120 billion mark for the first time
It's not hard to imagine from this
Couriers delivered by front-line couriers
"A lot of pressure, a lot of pressure"
The income of a courier is closely related to the number of deliveries
The time consumed by home delivery
Communication with users is a cost
Therefore, even if it is placed in a post station or courier locker
You need to pay out of pocket
Take the risk of losing or being complained about
The courier also chooses to use his time
in exchange for greater efficiency and benefits
Different people have different needs
For the statement "whether the courier is going to be delivered to the door".
Many netizens combined their own situation
He also put forward his own different views
Many netizens said
The inn is perfect for office workers
Take the express delivery by the way after work
It won't be missed because of time issues, which is more convenient
But for some
Elderly people with limited mobility
It is inconvenient to go to the post station to pick up the goods
Online shopping with home delivery is a must
It can be found out from this
Specific to the delivery ring
Whether it's based on the amenities of the living environment
Or the life situation of the individual
People have individual needs for courier services
Personalized for consumers
Express end-of-line service is crucial
Differentiated delivery needs for consumers
Delivery courier should not only ensure the delivery timeliness
It is more important to pay attention to its personalized end service
In the process of receiving the courier
Give consumers a certain amount of initiative
@各位街坊, what do you think?
Source: Ministry of Transport, Modern Logistics News, State Post Bureau, Guangming Daily, netizen comments
Editor-in-charge: Li Jiani
Editor: Anne Xu