In the cold of winter, there is nothing more comfortable than coming to the bathing center to enjoy a full body pampering. Immersed in the hot bath, feeling the gentle embrace of the water, the tiredness and cold seem to melt.
During the New Year's holiday, Ms. Sun from Nanjing decided to take her two children, a boy and a girl, to a local bathing center for a warm bath. It was supposed to be a comfortable and relaxing family time, but she encountered unexpected troubles.
Ms. Sun said that at that time, she came to take a bath alone with her two children, took the girl to the women's bath, and then let her 6-year-old son go to the men's bath by himself.
Including changing clothes and bathing, all of them were done by the son himself. Because the child is sensible, she doesn't worry about it at all. But when it was time to end the bill, she handed the cards in the hands of the three people to the front desk to settle the bill, and when she heard the amount, she was dumbfounded.
There is no consumption for three people, which is a normal ticket. But this time it was more than 200 yuan for no reason, and at first Ms. Sun thought that the other party had miscalculated, until she saw the bill, and she was instantly angry.
She found that a "classic back rubbing package" of 219 yuan appeared in the bill. Because only the son was separated from himself during this period, it is obvious that the son "rubbed his back".
Ms. Sun was confused and upset because she did not authorize her son to carry out such a service and believed that the child should not have such a package alone without parental consent.
When communicating with the staff of the bathing center, Ms. Sun felt more and more dissatisfied. She was told that she needed to wait, but the long wait did not lead to any solution. At the same time, she asked her son about the package. The child seems very scared, thinking that he has done something wrong, which will cause them to not be able to leave.
After some negotiations, the bathing center insisted that the service records were correct, and Ms. Sun had no choice but to pay the entire bill before she was able to leave with the children.
Ms. Sun said that although she paid the money herself, she would never admit it. So I posted this incident on the Internet.
Netizens talked a lot
After this incident was spread on the Internet, it caused many netizens to discuss
Some netizens said that when the mother took the video, she scared the child, and it was pitiful to see the boy at a loss
There are also netizens, when they saw this incident, the first thing they did was to pay attention to the address of the incident, after all, the Northeast tourism has been too popular recently, although I don't believe it, I am still afraid that this kind of thing will happen in the Northeast
Some netizens also questioned the standard of fees, not to mention whether to give children a bath, whether it was with the permission of parents, this price, ordinary people may not be able to afford it. At the very least, if this price is in a bathing center in the Northeast, I am afraid that you can not only take a bath, but also eat a buffet.
In the final analysis, this matter not only involves the protection of consumer rights and interests, but also exposes the problem of service consumption of children under the guardianship of minors, as well as the standardization of the service process of merchants.
From the perspective of consumer rights protection, merchants should clearly inform consumers of the content and price of services when providing services, especially when it comes to minors' consumption.
Ms. Sun's son, a 6-year-old child, was provided with a fee-based service without the explicit consent of his parents, in clear violation of the fundamental principle of protecting consumers' right to know.
Merchants should establish a clearer service process to ensure that minor consumers can obtain explicit authorization from their parents or guardians when enjoying services.
Second, the incident also reflects a loophole in the regulation of minors' consumption of services.
Due to age and judgment limitations, children may not be able to fully understand the content of the service and its consequences, so special protective measures are required.
In this case, the merchant should put in place appropriate prevention mechanisms, such as verifying the consent of the child's guardian before providing paid services.
The Civil Code stipulates that minors under the age of eight are incapacitated for civil conduct. Their legally-designated representatives are to carry out civil juristic acts on their behalf.
The 219 yuan scrub bath obviously does not meet the normal civil capacity of a 6-year-old child. Even if the parent pays the money, it is completely possible to request a withdrawal afterwards.
The follow-up came
At present, this matter has been on the hot search, and the woman posted a video to remind everyone that she must ask for a fee receipt in the future. Next, I will take the receipt to the bathing center theory.
The bathing center also responded that it was contacting consumers for communication and negotiation.
Later, the child's mother posted a video on the Internet, responding to the incident, the store has apologized, and it is to record the project of other people's hands on the children's hands. Treble compensation has now been made
But I still want to say that as a service industry, the issue of fees cannot be sloppy, and if the child's mother does not have such a serious child, what will be the outcome? Why didn't she check herself at the beginning? Or did you apologize and compensate because public opinion was making a big fuss?
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