Nowadays, the major online shopping platforms are seriously involuted, and in order to compete for customer traffic, various adjustments have been made in business policies, including the "refund only" rule made by following the pace of opponents, etc., making the online shopping environment increasingly unpredictable, with joys and sorrows.
Today's wool and white prostitution are not only limited to Taobao and Pinduoduo, but also slowly began to extend to the express delivery industry.
Recently, a local express station said that a customer bought a pair of shoes, picked up the express at the station, and the package was opened, and then he didn't want it, so he began to refuse it.
Because he didn't buy freight insurance, he wanted to pit the courier's money and complained: the express package was damaged.
After receiving the complaint, the post station immediately gave a hardcore reply: this piece is not damaged, the photo is evidence, I picked it up and took it, I didn't want it, but I didn't want to pay the freight by myself, so I began to make up the problem.
Hot comments from netizens: Please cancel the title of courier in the future, please call them "backers".
On the walls of rookie post stations in many communities, there is such a passage pasted with the words "It's not terrible to take the wrong express, but it's terrible to know that you have taken the wrong one, but you don't return it."
Perhaps most of the post stations have suffered similar bad things, the post station related personnel said that they have also met people who came to take the courier, casually made up a mobile phone tail number, and took a piece.
Due to the prevalence of wearing masks, there are even people who come with masks to steal the express or take the opportunity to take the express delivery.
In fact, in the express delivery industry, as long as the customer says that the goods have not been received or damaged, the merchant will initiate a complaint, and if the courier cannot show the evidence of the customer's signature and signature photo, he needs to bear all the losses.
The express delivery industry seems simple, but it is also full of crises, need to face a variety of possible emergencies, and also need to communicate with customers at any time when there is a problem, and good communication is also an important bridge to establish a relationship of trust.
A netizen "Brother Qing" complained about the express delivery industry, saying that a certain courier was angry:
When the courier was delivered for the first time, the courier did not call him, nor did he deliver it according to the delivery address, and directly put the courier cabinet, so he complained once. Maybe the courier took the opportunity to retaliate, and the second time the courier actually said that the buyer could not be contacted and returned the goods directly, but he did not receive his call.
The third time he didn't send the courier directly, and he threatened himself, and the fourth time because he didn't receive the courier, he contacted the courier and found that his phone number had been blocked.
This netizen said that a courier company said that it would mark itself and let other couriers deliver the goods, but the result was still this person, and said that it is not easy to recruit couriers now.
For such a way of dealing with it, netizens believe that it is not only the courier's problem at present, but also the irresponsible performance of the express company.
In this regard, many netizens also expressed their opinions, saying, "Delivering a courier is five cents, and a courier delivers five or six communities, except for Jingdong and SF, other couriers will not deliver to the door.
But some netizens said that the current couriers are not afraid of being complained, they will not do it if they say they don't do it, they will resign if they resign, and they all have a tough attitude, and I hope that netizens can promote the healthy development of the express delivery industry.
Just after New Year's Day, some merchants said that they met the first Taobao refund-only person in the New Year, and they were ready to fight resolutely to the end.
The merchant said that at eight o'clock this morning, he received a customer who asked for a refund only, on the grounds that the color/pattern/style did not match the description of the product, and provided a physical picture, and the refund said: Pirate merchant, I bought it with a picture, and sent it a pure powder broken bag.
In this regard, the merchant refused to refund only, saying that there was no problem with his bag, and the buyer just took a picture of the bottom of the bag and said that it was sent by mistake, which was a malicious refund.
And carried out a comprehensive multi-angle real shooting of his schoolbag, requiring the buyer to provide evidence of invalidity.
The attitude of netizens is also polarized, and some netizens believe that this time they stand in line with the seller, as long as there is no problem with your goods, they resolutely support the fight with this kind of wool-picking white prostitute to the end.
Some netizens also pointed out the problem pointedly, commenting that "32 yuan wants to buy 100 yuan of quality, but 100 yuan is too expensive, 32 yuan is not good quality, and 32 yuan wants to prostitute for nothing."
Of course, some netizens support buyers and resolutely refund without returns.
In the face of such merchants, if you choose to return and refund, it is troublesome and need to pay for freight, which is really not cost-effective.
Now, driven by Taobao's new "refund-only" policy, there is even a strange scene: merchants are afraid to sell goods to avoid losing money, which is really incomprehensible.
Some netizens wanted to buy a brush pot and broom for sorghum seedlings, and when they asked the merchant if they had any goods, the merchant directly said "The quality is really not good, it is not recommended to buy", and the buyer was also confused.
This can't help but remind people of a sentence, known as the "perfect prophecy" in the online shopping circle, called "buyers have more than three problems, and directly say that their quality is not good", which means that if the buyer asks more questions, then the probability of return will increase accordingly.
In the same situation, a netizen wanted to buy an Arctic mink in a fur live broadcast store, so he asked the customer service whether the Arctic mink was artificial or natural, and the customer service said that he didn't know about it, and the netizen said that since he couldn't answer it, he would go to the live broadcast room to ask.
As a result, it was added to the blacklist by the merchant and the message was rejected.
This unbelievable operation of the merchant seems to be seeking self-protection under the trembling tower, and perhaps it is also avoiding a new round of "refund turmoil" in the general environment.
When it comes to this refund turmoil, one operation that may make merchants even more helpless is to "ask for a refund only if they do not receive the goods".
Some merchants said that the goods were directly rejected by the buyer, and the customer's reason for the application was: "It's not cold, it's not needed", and the platform also directly returned the money to the customer.
The merchant believes that the root of all evil is free shipping, and many people will mistakenly think that the so-called free shipping does not require postage, so there is a random purchase and refund, but in fact, these are included in the cost of the store, and such behavior will only be a vicious circle.
From online shopping merchants to the express transportation industry and then to consumers, a closed loop of circular development has been formed, each link requires stable and orderly operation, and the high standard of quality requirements is also a severe test for major online shopping platforms.