Is it legal to just refund and not return? To explain this problem, we might as well take the same scenario to a physical store and try it. For example, e-commerce platforms support that as long as the customer feels that there is a problem with the product, he can only refund and not return it, so if I feel that the product is defective in the physical store, can I take the product away directly without paying the cost of purchasing the product?
You will definitely say that if the brick-and-mortar store owner has a bad temper, he will beat you up on the spot, and if he has a good temper, he will call the police uncle directly and let the police uncle teach you how to behave. So the question is, why can't you only refund and not return in physical stores, but you can only refund and not return on e-commerce platforms, and in the name of beauty, crack down on counterfeiting and shoddy?
I can tell you very clearly that the high-imitation brand-name brand in the physical store is actually what we all call fakes, not in the minority, and the price is also cheap, and you know that the product is a high-imitation, why don't you dare to take the high-imitation of the physical store without paying, but on the e-commerce platform, you feel that it is very reasonable to only refund and not return?
There are also fake and shoddy products in everyone's eyes, that is, products of inferior quality, many cities have flea wholesale markets, focusing on affordable products, and some products are inferior to the quality of goods on the Internet, such as ten yuan and ten pairs of nylon socks, 100% pure cotton hanging on the door, 100% not smelly feet, but you wear it and find that it is not like that, why didn't I see you go to ask the boss to return the money?
Even if you go to the boss and ask for a return, I'm afraid you won't dare. Or go on to talk about whether the police uncle will go to the police, if you look at a set of clothes in a physical store, even if it is only a hundred yuan, if you want to use the quality too inferior and inconsistent with the description as the reason, only refund and not return, the police uncle is 100% out of the police, as long as you dare to refuse to pay, you have to take it forcibly, it is definitely to be persuaded and educated, and even possible to be detained.
Therefore, from this point of view, your behavior of taking something and not paying is essentially breaking the law, but in another place, relying on the seller thousands of miles away, no one knows that you only refund online, do not return, you don't need to face anyone's eyes, so you feel that only refund, no return, reasonable, may I ask if they are all the same thing? Why don't you dare to do the same in a physical store?
So obviously, only refunds and no returns are essentially illegal acts, and you know better than anyone else in your heart, and you will never dare to perform the same thing in a physical store. Because without the permission of the seller, taking something and leaving, if it is wrongly judged to be a robbery, even if it is a few tens of dollars, it is a very serious behavior. There is indeed such a risk that the physical store will take the things and leave without payment.
And the same thing happens on the Internet, if the judicial interpretation is more serious, strictly speaking, this is very similar to the physical store to take things without paying, there is a very close nature, many people always deal with such things with illegal encroachment, in fact, online stores are also similar to physical stores, so strictly speaking, only refunds and no returns, without the permission of the seller, will there be such a possibility, will it be characterized as robbery?
Zero-dollar purchases are a product of the United States, but if this kind of thing happened on the mainland, it would definitely be dealt with as a crime of robbery, and the starting point would be a fixed-term imprisonment of not less than three years but not more than ten years. On the Internet, everyone thinks that this is similar to stealing and other behaviors, and it is not serious if it does not reach 3,000 yuan, but if the law enforcement department comes to its senses, this is a zero-yuan purchase, and a zero-yuan purchase is a robbery, then even if it is a few tens of yuan, it will also face jail time.
Because this is not the same as stealing, strictly speaking, the customer deliberately does not give money and forcibly leaves the goods. Therefore, I think the major e-commerce platforms are playing with fire and putting customers in an embarrassing dilemma. So if you want to understand whether a thing is illegal or not, it is recommended to think about similar things If you go to a physical store to try it, what are the consequences? You will understand that only a refund without a return is an illegal act, this is indisputable, in case a seller wakes up and sues the buyer for robbery, in case the court still accepts it, then the platform can be pushed and clean, and people will only say that the customer wants to return it, and it has nothing to do with us.
Offline physical stores can't even implement seven-day no-reason returns.,Online seven-day no-reason return is standard.,This is already a good service.,I'm not writing this work to stand in line for e-commerce.,But to tell you.,Don't say what the platform says.,Everyone will follow what you want.。 The platform said that the refund only and no return is to combat counterfeiting, but he sent the refund only button to you, why didn't he refund you directly, but asked you to click the refund only button yourself?
Doesn't he have the technology to transfer money directly to your account? Obviously, this is easy for people, but all platforms have high-priced legal teams, including many high-achieving students from Tsinghua University and Peking University, and they are a group of elites, not one or two elites, so people have studied the potential legal risks clearly, so that it is difficult to grasp the handle of the platform, because the choice is directly pushed to the customer, rather than directly choosing for the customer, which in the eyes of industry insiders, is obviously avoiding legal risks.
Only simple customers, thinking that pie will fall from the sky, but they don't know, it is a fluke to return more than a dozen times and no one sues, and most of the products with little value, but once it involves a value of more than 3,000 yuan, the nature will be very different, once it is sued, it constitutes the standard for filing a case. If you are lucky, you can negotiate a solution, and if you are unlucky, if you find that it is more than 3,000 many times, it may be treated as illegal encroachment, and this may involve the problem of stepping on the sewing machine.
If you think about whether the same thing can be done in a physical store? If you do, what will be the consequences? But if you have the ability to think independently, you will analyze how big the risk is. Therefore, only refund, no return, a few dollars, dozens of dollars of small things to return it, do not sprint to the threshold of 3,000 yuan, including a cumulative refund of only 3,000 yuan, this is the final bottom line, and don't believe that the platform says that it is good for customers, after all, people do not bear any risks, and stepping on the sewing machine has nothing to do with the other party, after all, they are all limited liability companies, they are exempt from liability, but as an individual who refunds, customers are weak, do you think the court will treat you like a limited liability company?
So I am also from the customer's point of view to remind everyone, since ancient times, the big treacherous seems to be loyal, the big fake seems to be true, these platforms that support only refunds, are under the banner of being responsible for the interests of consumers, in publicity, but there is really a legal dispute, but one push two clean, you say that you, as a consumer, have not heard that the sky will not fall pie, only fall the trap?