#Hema was exposed to eating screws in bagels#
Recently, a consumer complaint about the discovery of screws in Hema bagels has sparked heated discussions on social platforms. According to reports, a consumer bought bagel at Hema in Xi'an, Shaanxi Province, and accidentally bit a screw during consumption, resulting in tooth damage. Subsequently, the customer service of the Hema store expressed its willingness to refund and exchange the goods, and was willing to compensate 1,000 yuan, and asked the consumer whether he could delete the relevant complaints.
Food safety has always been the focus of consumers' attention, and for consumers, food safety is related to physical health, and it is also a responsibility that enterprises cannot ignore. For this incident, we should think about it from the following aspects.
First of all, the rights and interests of consumers should be respected and protected. Consumers should be safe when buying food, and the discovery of foreign objects in food is a serious food safety problem. Hema stores responded positively to consumer complaints and proposed refunds, exchanges and compensation plans, which is the proper way to deal with them and respect the rights and interests of consumers.
Second, enterprises should strengthen food safety management. Food production and sales enterprises shall strengthen the inspection and management of raw materials, strictly implement food safety standards, and ensure the quality and safety of products. For food safety problems found, enterprises should take effective measures in a timely manner, investigate and deal with them, and recall products or other necessary measures to avoid the recurrence of similar incidents.
Finally, companies should treat consumers with integrity and responsibility. When dealing with food safety issues, companies should be honest and proactive in addressing the issue, rather than trying to compensate consumers for silence. Enterprises should establish a sound food safety management system, treat consumers with an honest and trustworthy attitude, and establish a good corporate image.
As a well-known fresh supermarket brand, Hema should conduct adequate quality checks before receiving products. Although I am unable to provide specific internal operating procedures, it is very important to check the quality of products in the food retail industry.
Typically, fresh supermarkets carry out quality checks in the following areas when receiving products:
1. Visual inspection: Check whether the appearance of the product is intact and whether there is damage, decay or other abnormalities.
2. Temperature control: Especially for refrigerated and frozen products, it is necessary to ensure that the temperature of the product meets the requirements throughout the transportation and storage process to guarantee the freshness and safety of the product.
3. Packaging integrity: Check whether the packaging of the product is in good condition, whether it is damaged or not tightly sealed.
4. Quality sampling inspection: quality sampling inspection is carried out on some batches of products, including inspection of appearance, taste, freshness, etc.
5. Supplier compliance audit: Review the supplier's qualifications and product quality to ensure that the product source is reliable.
These are some of the common pre-receipt quality checks that help ensure the quality and safety of the products, as well as the compliance of the relevant quality standards and regulations for the products supplied to consumers.
However, specific quality assurance procedures may vary depending on the company's internal management and industry standards. It is hoped that Hema can establish a sound quality inspection system before the product is received to ensure the quality and safety of the product to meet the needs of consumers for food safety and quality.
In short, food safety is the lifeline of an enterprise and the responsibility to consumers. It is hoped that Hema stores can take this incident as a lesson to strengthen food safety management, truly focus on the health of consumers, and establish a more reliable brand image. At the same time, consumers should continue to pay attention to food safety issues, actively protect their own rights and interests, and jointly safeguard food safety and consumer rights and interests.