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I believe that more and more friends have noticed that at the moment when the economic downturn is obvious, many contradictions and conflicts that can be avoided have become more likely to erupt and arise. For no other reason, everyone's pressure is huge.
Without any dreams about the future, people will naturally focus more on the present life. Although this focus on life is often the result of forced helplessness, the relationship between people is quite affected.
A very obvious feature is that there are more and more cases of doctor-patient and medical troubles. And there have been fatal entanglements between delivery riders and community security guards. At around 22 o'clock in the evening of December 5, 2023, such a murder occurred in Qingdao:
A 54-year-old community security guard stabbed a 32-year-old female delivery rider to death on the spot. The news undoubtedly aroused a lot of public opinion and media attention. People are puzzled, it is not easy to work, why can't it be more tolerant?
Instead, he ended up in a fit of anger and ended up in prison. In fact, this incident reflects the general anxiety of people about the future under the economic downturn. This anxiety can be a trigger for other negative emotions.
Coincidentally, on December 20, 2023, a Ms. Wei from Shijiazhuang, Hebei Province, took a taxi out as usual, but this time she chose the Didi special. Who would have thought that the female driver who took over after Ms. Wei got into the car was very unfriendly and cursed.
Ms. Wei's point of view
Ms. Wei felt that since Didi launched this service, it meant that passengers could choose to experience the service or not to experience it. For passengers, of course, they have and exist a certain degree of freedom of choice.
This is one of them. The second is that since the Didi driver has taken over the business, he should not be dissatisfied, let alone scold. According to common sense, the ride-hailing and ride-hailing industries are all included in the scope of the service industry.
Drivers should provide services based on the principle that the customer is God, and this service is necessary and two-way. Because whether it is an online car-hailing driver or a ride-hailing driver, as long as there is a cooperative relationship with the platform, the image of the platform must be maintained.
This awareness and practice of maintaining the image should come from personal consciousness. Because there is a certain degree of contractual relationship between the two parties, even if the driver is dissatisfied, he should report it to the Didi platform. Instead of pouring gas on the passengers.
This view and opinion is undoubtedly very correct, and Ms. Wei did not do anything particularly out of the ordinary. If it was just because of the low price, it was abused and complained by the driver. Then Ms. Wei can of course make a complaint about this service.
Didi driver's perspective
In fact, the perspective of Didi drivers has a core point: special cars are not profitable. But Didi drivers can't directly shift this contradiction to customers. This phenomenon is like Meituan's takeaway, where both merchants and customers pay a very high price.
But customers or merchants are blindly beating each other. This kind of behavior undoubtedly reflects two meanings: one is that it does not dare to offend the Meituan platform, and the other is that it shifts the inherent contradictions to the object. That's what Didi drivers do.
If they are not satisfied with the list of special vehicles assigned by the Didi platform, the Didi driver can actually give feedback to the Didi platform. Report your reasons and wait for the platform's explanation or the relevant behavior. Before that, if there is a business,
It must be completed with quality and quantity. Otherwise, it is a denial of the contractual relationship that exists between the platform and the driver. It is worth mentioning that under the current economic downturn, the overall debt ratio of the whole society is relatively high, and it is also the actual situation that everyone has no money in hand.
Therefore, at this time, the bell must be tied to the bell, and the Didi driver should go to the platform to reflect, so that the platform can make appropriate adjustments to the operation of the special car. So that there is still a room between the driver and the passenger. In addition to this, name-calling is absolutely forbidden at all times.
Subsequent results are made
After Ms. Wei filed a complaint, she quickly got a response from Didi's platform. The platform said it had punished the driver and told him to stop taking orders. I have to say that the punishment of the Didi platform is still very good. Because stopping to take orders is the biggest penalty.
It can also be seen from the insulting voice of this Didi driver that his profit-seeking behavior is very obvious. Therefore, from this point of view, the act of suspending the business will undoubtedly teach him a better lesson, and at the same time avoid the next complaint of Ms. Wei.
The result is the best of both worlds. However, the Didi platform should also reflect appropriately, that is, what kind of drivers can pick up the business of special cars. Whether it is an old driver who has been picking up the car for a long time or a new driver who has just entered the industry;
If the subsidy is less, is it an assigned order for an unspecified object or an assigned order for a specific object? All of this requires Didi to give an explanation and reason in a subsequent statement. And it has to be very sufficient.
Otherwise, this hegemonic clause behavior of the Didi platform violates relevant laws and regulations, because if the Didi platform can do whatever it wants and do whatever it wants by relying on itself as a big platform, then who can stand up to protect the interests of drivers and passengers?
To sum up, when a problem arises, we should first think about why it occurs, what is the appropriate way to deal with the problem, and how to deal with it properly.
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