Description: Recently, a woman booked 13 tables of a birthday banquet totaling 2,200 yuan in a hotel, but what she didn't expect was that the lobster of 480 yuan was not served! This incident has aroused the attention and heated discussions of many netizens, and everyone has questioned the service attitude and business ethics of the store.
Attentive netizens found that in the past week, a story about a woman's birthday banquet has become a hot topic on online social platforms. According to the source, the woman booked a 13-table birthday banquet at a well-known hotel located in the city for a total price of 2,200 yuan. However, what she didn't expect was that one of the large lobsters worth 480 yuan was not served!
Faced with this sudden embarrassment, the woman immediately complained to the store, but the answer she got was unbelievable: "We will lose money on the lobster." This sentence makes people wonder, why would the hotel refuse to provide the ordered lobster for such a reason? This has aroused many netizens' doubts and discussions.
In response to this incident, the reporter interviewed relevant parties and industry insiders to try to solve the mystery. According to the woman, she communicated with the hotel a week in advance about the menu and price of the birthday banquet, and clearly requested various seafood, including lobster. However, on the day of the incident, except for other dishes that were served on time, the lobster never appeared.
The store's response sparked strong dissatisfaction. Some industry insiders pointed out that when accepting reservations, merchants should clearly state which dishes cannot be provided or require additional charges, and cannot shirk responsibility just on the grounds of "loss". As a practitioner in the service industry, hotels should face up to the reasonable needs of consumers and provide fair trade and high-quality services.
Regarding the store's response, industry insiders believe that this is an irresponsible behavior and an infringement of consumer rights. Whether from the perspective of business ethics or long-term development, stores should treat every consumer with integrity. This failure to fulfill its promises is bound to damage the credibility and image of the store.
In addition, many netizens also expressed their dissatisfaction with the store's response. They generally believe that as consumers, they should be served and treated reasonably if they pay the corresponding fees, rather than being denied the pre-ordered dishes on the grounds of "losing money". Netizens have called on relevant departments to strengthen the supervision of the service industry to ensure that the rights and interests of consumers are effectively protected.
In short, the incident of a woman booking 13 tables for a 2,200 yuan birthday banquet and a 480 yuan lobster did not serve has aroused sustained attention on social media. The store's refusal to provide the ordered lobster on the grounds of "loss" has raised public questions about the merchant's integrity and service quality. This incident once again reminds us that the rights and interests of consumers need to be fully protected, and businesses need to be honest and trustworthy in their business behavior in order to promote a good market order and consumption environment.