The stolen mobile phone appeared on the "free market" of the transfer platform two months ago, and was bought by others, and the buyer came to the door to ask for the password, and even wanted the owner to buy the phone back...... Recently, Xiao Li, a girl from Shaanxi, told upstream news reporters that she had encountered such a thing, although she had already called the police and communicated with the transfer platform many times, but she felt that it was difficult to return to her mobile phone. People in the legal profession believe that online platforms should actively cooperate with the police in investigating and collecting evidence, and if the police investigate and confirm that the merchants are illegally selling stolen goods, the transfer platform will also bear the responsibility for the ineffective review.
1. The buyer comes to the door to ask for the password
Xiao Li introduced that on September 30, a Redmi mobile phone was stolen in Xi'an, although he felt that there was little hope of recovering the phone, he still went to the Xingqing Road Police Station to report to the police and got the receipt of the report.
After two months, on the evening of November 28, a Guangdong Zhaoqing number called and asked Xiao Li if he had lost a Redmi mobile phone. "I thought it was the police who found it, and I was very happy, but he said that he bought the mobile phone on the Internet, and when I flashed the phone, I set the number of "anti-loss mode", so I added his contact information, and he gave me the seller's information, and finally found that the mobile phone was sold from a merchant on the "free market" platform. ”
The screenshot of the flashing sent by the buyer to Xiao Li shows that the device is "locked". / Courtesy of the interviewee
"I found the product on the 'free market' that I was looking around, and the picture description was exactly the same as the phone I lost, even the screen and the scratches on the back shell were the same, and it was also marked with 'this phone has hidden ID', and most of the phones sold by this seller could not be logged in to the ID. I suspect it was stolen. Xiao Li told the upstream news reporter that he had also communicated with the seller as a consumer. "The seller directly said that the flashing machine has nothing to do with the original machine, and there is no need to be afraid of being found by the owner, so I can buy it with confidence. ”
"This buyer in Zhaoqing, Guangdong Province asked me for a password, but I didn't give it, so he asked me to spend 900 yuan to buy the phone back, and asked me to pay for the postage. "Xiao Li suspects that this person is in a gang with the mobile phone buyer," the police said, the buyer found the seller is the most convenient, but he is unwilling to call the police, saying that it is inconvenient. ”
Xiao Li said that his stolen mobile phone was sold on a second-hand platform. / Courtesy of the interviewee
2. The second-hand platform requires to contact the Beijing police
Xiao Li complained to the transfer platform that someone was selling stolen machines, and the customer service said that if the APP manual online customer service provides the case filing receipt and the contact information of the police, the business information can be provided to the police.
On the 18th, the upstream news reporter called the hotline for reporting illegal and bad information on the transfer platform and asked how to deal with similar situations, and the staff confirmed that the relevant orders did exist, but said: "But we have not answered the seller's phone, and we have also sent a text message to ask her to cooperate with the processing and have not received a reply." ”
Regarding the question of how to deal with the follow-up matters, the staff said that they need to accept the relevant processing voucher issued by the police station, as well as the contact information of the police officer to send to the manual online customer service of the APP. "We will have relevant business departments to contact and dock, and when the time comes, with the assistance of the police, we will see if the seller is willing to cooperate. ”
Xiao Li's alarm record. / Courtesy of the interviewee
But Xiao Li said: "After I provided the relevant materials, the staff who contacted me said that they needed the Xi'an police to contact the Haidian police in Beijing, and then the Haidian police could contact them." The upstream news reporter learned that the police of the Xingqing Road Police Station also received the same reply when they contacted the transfer platform.
3. The buyer's account has been permanently banned
"The staff who contacted me later said that only buyers could ask for the seller's information, but I found that the account of the buyer who contacted me was directly and permanently banned because of credit problems. Xiao Li said that because he was busy at work at the end of the year, he was not in good health and often went to the hospital, so he no longer had much hope of recovering his mobile phone.
Xiao Li pretended to be a consumer and had a conversation with the seller. / Courtesy of the interviewee
Fu Jian, director of Henan Zejin Law Firm, believes that so far there is no definite evidence to prove that the merchant sold illegal and criminal proceeds, and the transfer platform should actively cooperate with the police to investigate and collect evidence, and give consumers a positive answer on the premise of accurate information. Of course, if the police investigation confirms that the merchant is illegally selling stolen goods, the transfer platform will bear the responsibility for the poor review.
Upstream news reporters noticed that similar cases have occurred in recent years. According to the Morning News, the stolen mobile phone of Xiao Liu, a woman from Xi'an, in February 2021 was hung on a transfer platform and resold to unsuspecting buyers. In order to recover his stolen mobile phone, Xiao Liu and the buyer jointly defended their rights, ran for more than 10 months, and got the mobile phone back in December of that year.
Upstream news reporter Tang Hao
Source: Upstream News