"Old man, I understand your appeal, this matter is special, and recently arranged for the high-tech management committee, Yuhuazhai Street and other relevant personnel to conduct a public mediation. ”
"Thank you for doing justice for us!"
On December 12th, in the studio of Zhang Xingwu, a member of the CPPCC of Yanta District, located on the second floor of the Party and Mass Service Center of Zhangba Street, Xi'an High-tech Zone, Master Tang, who lives in the family home of Zhangba Street, talked about his troubles, and under the patient guidance of Zhang Xingwu, the person in charge of the studio, he finally showed a smile on his face.
Since retiring from the army in 1978, he has served as a grassroots people's mediator, serving the masses with enthusiasm and enthusiasm, and has been busy for more than 40 years on the road of mediation work.
Empathize with the masses
Solve the problems of the masses
Zhang Xingwu is currently the director of the Yuanqizhai Community Mediation Committee of the Zhangba Street Office in Yanta District. As early as May 2012, the first "Zhang Xingwu Mediation Studio" named after an individual in Yanta District was established in Yuanqizhai Community. According to statistics, by the end of 2021, more than 3,659 conflicts and disputes of various types have been successfully mediated by Zhang Xingwu's mediation studio.
Grassroots governance is the cornerstone of national governance. The report of the 20th National Congress of the Communist Party of China made major arrangements for improving the social governance system, emphasizing the need to improve the social governance system of co-construction, co-governance and sharing, improve the efficiency of social governance, adhere to and develop the "Fengqiao experience" in the new era at the grassroots level of society, and improve the urban and rural community governance system.
Over the years, Zhang Xing's useless "love, patience, openness, and sincerity" warmed the parties, actively resolved all kinds of contradictions and disputes, and won widespread praise from the masses.
As a "veteran member" of Yanta District who has been re-elected for two consecutive terms, in July 2022, the Zhang Xingwu Committee of the Yanta District CPPCC was established.
Walking into the studio of member Zhang Xingwu, the walls were covered with pennants, and books such as "How to Be a Good Policy and Legal Guide for Cadres of the Two Committees of Rural Communities" and "A Guide to the Law on the Protection of the Legitimate Rights and Interests of Special Groups in Rural Communities" were placed indoors.
"Lao Zhang, I have a troublesome matter recently, when will we meet and talk?" "Teacher Zhang, we are from a university and would like to invite you to give a lecture to students!" ...... During the interview, Zhang Xingwu's mobile phone rang from time to time.
"Recently, I have been very busy, and I have to rush to Lintong in the afternoon to give training to the comrades of the Women's Federation. Sometimes I want to have wings on my body. Zhang Xingwu said that as a member of the Chinese People's Political Consultative Conference, he deeply felt the heavy burden on his shoulders, there were no holidays all year round, the telephone was unimpeded 24 hours a day, and he continued to do things that he was busy during the day, and sometimes even worked until the early hours of the morning, and he could only sleep on the ground after mediation. "Every day, I walk the streets and alleys, get up early and stay late, just to resolve as many contradictions as possible for the masses and solve the problems of the masses. ”
Zhang Xing had no old Xi, and went out with a black briefcase containing a stack of files and mediation catalogs.
"You see, this is an economic dispute that has just been settled. Zhang Xing introduced the latest mediation results.
The reporter looked through the mediation directory, and found that disputes over money owing, maintenance and support, neighborhood conflicts, and divorce between husband and wife...... Behind the mediation of these contradictions and disputes is his hard work and sweat year after year.
"As a people's mediator, patience, love, fairness, and sincerity are necessary conditions, in addition to solid professional knowledge, know how to communicate skills, and empathize with the masses. Zhang Xingwu said that only by understanding empathy can we win the trust of the masses and achieve the goal of completing the mediation work with half the effort.
Mediating, educating one, taking the initiative to serve, and solving problems are Zhang Xingwu's constant requirements for himself over the years.
"If there is a contradiction, look for Lao Zhang"
Be a "caring person" for the masses
In 2018, a company in Shaanxi borrowed 10 million yuan from a chamber of commerce, and the two parties agreed that the loan period was two months with a monthly interest rate of two cents. After the loan matured, the company said it was temporarily unable to repay the principal and only paid part of the interest. Subsequently, the chamber of commerce found Zhang Xingwu, and after patiently listening to the demands of both parties, after many times of careful mediation, the two sides finally reached a settlement.
"If there is a contradiction, look for Lao Zhang" - this is the mantra of many people. In the eyes of the neighbors, Lao Zhang is the intimate person of the masses, and whenever he receives a call, he will always rush to the scene as soon as possible to resolve the contradictions and disputes in the bud.
The two brothers surnamed Wang are old, and the eldest works in other places and owns a homestead in the village. In 2006, the brothers negotiated that when the second brother demolished the old house and built a new house, he promised to leave a room for the eldest and not charge water and electricity bills during the eldest man's residence. Zhang Xing did not know how to do his work with reason, emotion, and patience, and finally reconciled the brothers.
"I am the first to share the worries of the party, and I am the first to solve difficulties for the people; the government trusts me to shoulder the burden, and I will bear the ...... when the people are in trouble." This is a passage written by Zhang Xingwu on his notepad, which shows his affection for the people.
"Teacher Zhang, you will be 67 years old after the Chinese New Year, have you ever thought about when you will retire?" Facing a reporter's question, Zhang Xingwu paused for a short time and said, "If you have been a soldier, you are a soldier, and a soldier is a soldier of the people as long as you have a breath." I am still a member of the Chinese People's Political Consultative Conference (CPPCC), and if the members come from the people, they must speak for the people, so how can I stop?"
"As a veteran, Zhang Xingwu has not faded from the army, dedication has not stopped, for decades, he has carried forward the true character of a soldier, always insisted on being with the masses on the front line, and paid silently for social harmony and stability, and is recognized by the society as a good person and a good member. Yanta District CPPCC Chairman Yi Xiaomin said.
Due to his outstanding contributions, Zhang Xingwu has successively won many honorary titles such as "National People's Mediation Expert", "Shaanxi Provincial Model Worker", "Outstanding Demobilized Veteran" in Xi'an, Advanced Individual in Xi'an for Safeguarding the Rights and Interests of Women and Children, and "The Most Beautiful Retired Soldier" in Xi'an.
Reporter Li Yanling