Do you know what remote help is?
Qingpu residents and friends
in our lives
The most frequently handled personal administrative matters
You can also go to the nearest community center!
Today let's talk to Uncle Chen from Jiayi Village, Xianghuaqiao Street
Let's experience the online "shake people" service together!
Recently, Uncle Chen, a villager in Jiayi Village, has reached retirement age and plans to apply for a one-time family planning incentive fee when he retires in old age. He originally planned to go to the Xianghuaqiao Street Community Affairs Reception Service Center to handle it, but after consulting with the staff of the village committee, he found that the "remote help" system had been introduced in the Jiayi Community Center. Uncle Chen, who was a little curious, planned to go to the community center to try to handle his retirement. In order to let everyone more intuitively understand how the "remote help" realizes smart government services, this time we came to Jiayi Community Center with Uncle Chen to experience the smart government services at the "doorstep".
"It can be easily done at the doorstep, and now it is really more and more convenient!" With the help of Xiao Yang, an assistant volunteer, Uncle Chen successfully handled this matter, and he happily praised the rapid upgrade of government services today. In the past, I had to go to the neighborhood community affairs reception service center, and it took half an hour to travel alone, but now with the "remote help", not only do I have less errands, but also help volunteers to help operate, which solves a lot of problems.
In terms that it is easier to understand, "remote assistance" is a service provided to help citizens who cannot go to the community affairs reception service centers in various neighborhoods and towns to handle some personal matters through video connection counseling and electronic data transmission. 175 personal businesses involving 11 lines such as social security, medical insurance, civil affairs, health care, disabled persons' federation, and public security can be accessed to the online service system of the street reception service center through remote professional equipment with the assistance of the staff.
Nowadays, in each village neighborhood committee and community center, in addition to the self-service terminals of "all in one network", the "remote help" service system is gradually introduced, so as to achieve "help you do it" while realizing "nearby office" and "smart office", so that the elderly can truly enjoy the dividends brought by digital reform, and no one will be left behind. Only by truly entering the lives of residents can we achieve "less running away for the masses and more running for data", so that the masses can do things faster, with better processes and better experiences.
Source: Green Qingpu