In the past few days, the indoor and outdoor swimming pools of Kangzhiting Hot Spring Health Water Hui (Longjiang Years and Years Store) (hereinafter referred to as Longjiang Years and Years Store) in Zhangzhou High-tech Zone have been temporarily closed, and members who have applied for cards have repeatedly defended their rights and asked the swimming pool to remain open or refunded. Last Friday (December 15), Longjiang Years Store issued an announcement saying that it would deal with the membership card first. Check it out:
On December 16th and 17th, a number of members went to Longjiang Time Store to apply for a refund of their swimming membership cards, but they were not satisfied with the results.
On December 18th, Longjiang Years Store replied: In addition to the latest announced solution from December 16th, another solution is to refund half of the membership fees first, and the remaining half of the membership fees can be converted into the membership stored value card of Longjiang Years Store, and the total stored value will be in addition to the remaining half of the membership fee, and then the equivalent half of the membership fee will be given.
Member Voices:
If you do not agree to refund half of the money first, ask for a one-time refund of the full amount
"Our demand is that the swimming pool will continue to be open for use, and if it cannot be used, a full refund will be given. Mr. Chen said that at that time, he applied for a parent-child card, the amount was 4,080 yuan, and the validity period was 3 years. So far, I have only swam a few times in the swimming pool, and now that it has been suddenly suspended, it is reasonable for everyone to ask for a refund of the membership fee. However, Longjiang Years Store gave two solutions: the first is to replace the amount of swimming card members with the store's stored value membership card; the second is to refund the membership fee, agreeing to refund half of the membership fee first, and the remaining half of the membership fee does not know when it will be returned, and it can only be refunded to the members after the lawsuit between Longjiang Years Store and the swimming pool contractor. This kind of refund solution is not accepted by most members.
The picture shows the swimming card membership agreement formulated by Longjiang Time Store for this matter (courtesy of Mr. Chen)
Regarding the membership agreement, Ms. Zheng said that the members of the rights protection group they formed did not agree with the solution. If you want to get a refund, you have to refund the full amount, so that half of the membership fee will be refunded first, and the time for the refund of the remaining half of the membership fee is uncertain. "The dispute between them (Longjiang Years Store and the contractor) should not be blamed on us members. Mr. Chen said that the members' appeal is simple, either a full refund or continue to be open for use.
The picture shows a screenshot of the swimming card membership agreement formulated by Longjiang Years Store for this matter (courtesy of Mr. Chen)
Response:
A new plan has been added: half of the refund + half of the remaining half will be given as a dump value membership card
The picture shows members defending their rights at the gate of Longjiang Years Store (Photo courtesy of Mr. Chen)
For the demands of the members, Zhang Tao, the on-site manager of the Longjiang Years Store, said that the company has been rushing to solve the problem to deal with the matter, and there are two ways to deal with the current swimming card membership agreement, and some members disagree. "At present, the company is paying in advance, and only half of the membership fee can be refunded first, and the other half of the membership fee can only be returned after the lawsuit with the swimming pool contractor is completed. Zhang Tao said that the company could not determine when the remaining half of the membership fee would be refunded. Now there is a new treatment plan: first refund half of the membership fee, the remaining half of the membership fee to replace the stored value membership card of the Longjiang years store, on this basis, and then give the equivalent half of the membership fee amount into the stored value card, that is to say, for example, the remaining half of the membership card membership fee is 1000 yuan, and the store will give another 1000 yuan, so that the total amount of the stored value card is 2000 yuan, which can be consumed in the Longjiang years store.
In this regard, the reporter will continue to follow up on the progress of this matter.
Herald reporter Lai Yahong editor Hong Tingting