Since the launch of the "three grasps and three promotions" action, the Civil Affairs Bureau of Maiji District has adhered to the feelings of the people, adhered to the bottom-line thinking, and taken safeguarding the fundamental interests of the people, responding to the concerns of the people, and improving the satisfaction of the people as the starting point and foothold, and did a solid job in the field of social assistance in the field of petitions, focusing on solving the reasonable demands of the masses, and making every effort to maintain the overall stability of the society.
Persist in giving priority to laying the foundation, and promote the resolution of petition conflicts in the field of social assistance from a high position. Strengthen the guidance of party building, give full play to the leading, organizational and coordinating role of grassroots party organizations in social assistance work, actively promote the organic integration of petition work and grassroots governance in the field of social assistance, and strive to consolidate the foundation of grassroots work. The first is to improve the working mechanism. Always put the work of letters and visits in the field of social assistance on the important agenda, in accordance with the principle of "territorial management, hierarchical responsibility, and centralized handling", establish a responsibility system for leading cadres and a working mechanism for taking the initiative to receive visits, focusing on villages and communities where petition problems occur frequently and repeatedly, problems are reflected in a concentrated manner, and the number of petitions is large. Straighten out the mood of the masses, keep abreast of the dynamics of letters and visits, and strive to move the threshold of letters and visits forward and the center of gravity downward. Strengthen communication and connection with the departments for letters and visits, and through coordination mechanisms such as the Joint Conference on Letters and Visits and the Joint Conference of the Social Assistance Departments, convene meetings to study and judge outstanding letters and visits from time to time, verify the handling of key letters and visits cases, study and solve key and difficult problems in letters and visits work, and strengthen the joint force for resolving outstanding contradictions in letters and visits. The second is to standardize the work of letters and visits. Conscientiously implement the measures of "prompting and reminding when the deadline is due, urging and supervising the handling when due, and asking for accountability for the effectiveness of the deadline", consolidate the territorial responsibility for problems, and persist in having the district civil affairs department and the territorial town (street) jointly investigate and verify the outstanding letter-or-visit problems and repetitive letter-or-visit matters, so as to fully achieve a "game of chess" up and down, and effectively improve the timeliness and pertinence of the letter-handling work. For all kinds of letter-or-visit problems fed back by the masses through channels such as letters and visits, telephone appeals, and transfers from superiors, implement checklist-based management, clarify the time limit and effect of handling, establish a work ledger, and handle them in accordance with the requirements and norms from registration, acceptance, investigation and verification, and issuance of opinions on the handling of letters and visits, so that everything is responded to and everything is settled. The third is the responsibility of compaction. Establish a three-dimensional, full-coverage contradiction and dispute resolution grid system with three-level linkage and resonance at the same frequency of districts, towns (streets), and villages (communities), and organize and mobilize social assistance personnel at all levels, town and village cadres, members of the village-based assistance work team, and grassroots grid members to take the initiative to enter villages and households, verify and investigate, listen to the voices and opinions of the people, establish a ledger for the contradictions and problems identified, and manage the sales number, so as to realize the local resolution of contradictions and the resolution of difficult problems.
Adhere to governance at the source, and strive to improve the level of conflict prevention and resolution. Improving the popularity of social assistance policies, the accuracy of the identification of aid recipients, and the efficiency of the implementation of assistance policies should be regarded as effective means to solve the problem of social assistance petitions, and deepen the governance of the source of social assistance petitions. The first is to pay close attention to the source of "pre-visit". Use the publicity methods that the masses like to see to explain social assistance policies and do a good job in policy interpretation, produce more than 30,000 copies of publicity materials such as social assistance policy brochures, service guides, and policy questions and answers, distribute policy brochures to the masses through government affairs halls at all levels, organize propaganda groups to enter villages and households to have "zero-distance" contact with the masses, "face-to-face" communication, answer questions and solve doubts for the masses, continuously improve the awareness rate of social assistance policies, and reasonably guide the expectations of the masses. Since the beginning Xi of this year, 24 policy and business trainings have been organized and more than 2,400 grassroots cadres have been trained, comprehensively improving the policy level and execution of handling personnel, and preventing the occurrence of petition incidents in the field of assistance from the root. The second is to unblock channels to "receive" visits. Expand the function of "scanning" social assistance QR codes, actively opening 22 social assistance service hotlines to the public at the district and town levels through websites at all levels, and at the same time posting district and town (street) social assistance hotlines on town (street) bulletin boards and village (residential) affairs open columns, unblocking online and offline assistance application channels, promptly accepting and responding to the demands of people in need, accepting social supervision, and ensuring that all questions must be answered, complaints must be settled, and mistakes must be corrected. The third is to accept "sparse" visits in a timely manner. Set up a comprehensive social assistance service window for "one-door acceptance and coordinated handling" in the town (street) government hall, promptly accept and organize household surveys for assistance applications submitted by the masses through various channels such as online and offline, strictly review and approve procedures, and complete those who meet the requirements within the prescribed time limit, and promptly inform those who do not meet the requirements of the reasons, patiently do a good job of resolving doubts, so that there are reasons for entry and exit, sufficient reasons, and evidence-based. Fourth, take the initiative to investigate and "transform" visits. Focusing on factors that cause poverty such as etiology and natural disasters, combined with the basic livelihood security investigation, annual standard improvement and regular verification of the people in difficulty, fully mobilize the work forces at the district, town, and village levels, and focus on the marginal population of the subsistence allowance, the seriously ill and disabled, and the "three left-behind" people in rural areas, and other difficult families, and carry out "dragnet" investigations on a village-by-village, household-by-person, and person-by-person basis, so as to accurately grasp the needs of the people in need. Comprehensively implement policies and measures such as "deduction of employment costs and large rigid expenditures for education due to causes and disabilities, exemption of property necessary for maintenance of production and life, and gradual retirement of subsistence allowances", earnestly increase the expansion and efficiency of subsistence allowances and active discovery, accurately identify targets for benchmarking, and promptly include eligible people in difficulty in the scope of corresponding assistance and guarantees. Since the beginning of this year, 118 people from 66 urban households, 1,902 people from 632 rural households, and 131 people from 124 urban and rural households have been verified, ensuring that the policy is fully and accurately implemented and the reasonable demands of the masses are properly addressed.
Persist in optimizing services, and strive to create sunshine assistance and warm-hearted assistance. Strictly enforce policy boundaries, standardize rescue procedures, and prevent the occurrence of petition problems caused by "inadequate, unfair, and unjust" policy implementation at the source. The first is to improve the efficiency of handling services. Deeply promote the reform of "delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating Fully implement the "hierarchical approval" and "first aid and later approval", effectively optimize the review and approval procedures, and ensure that the needy people have a way to seek help and receive help in a timely manner. Up to now, there are 37,428 people in 14,344 urban and rural subsistence allowance households, 1,516 people in 1,473 households living in extreme poverty, and 18,629 people receiving temporary assistance. The second is to strengthen the verification of economic conditions. Adopt online and offline and real-time verification methods, make full use of the "Gansu Provincial Household Economic Status Verification System" online and inter-departmental offline data comparison, adhere to the principle of "all entry must be checked" for new applicants for assistance, and carry out a comprehensive review of the already protected objects, with the verification rate of new objects and the review rate of existing objects reaching 100%, providing an objective basis for precise assistance, and effectively maintaining the fairness, justice, sunshine and transparency of social assistance work. The third is to strengthen information disclosure. Make full use of government websites, WeChat public accounts, bulletin boards, etc., to promptly disclose information such as all kinds of assistance policies and application procedures, and telephone numbers for accepting reports, and at the same time persist in making the roster of aid recipients publicly available for a long time, and accept social and public supervision in an all-round way, so as to effectively increase the credibility and public recognition of social assistance. Fourth, we should strengthen care services for groups with special difficulties. Actively promote the "material + aid + service" model, purchase care services from third-party institutions through government procurement, and carry out regular care and nursing services for the scattered support of the extremely poor, the elderly in financial difficulties, and low-income families in rural areas in accordance with the requirements of the "Four Ones". At the same time, the method of in-kind distribution was adopted to purchase and distribute clothing, bed sheets, bedding and other daily necessities for the scattered support of the extremely poor, and the sense of gain, happiness and security of the people in difficulty continued to increase.
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