Didi "collapsed" overnight, and some drivers "earned more than 69 billion"

In the early morning of November 28, topics related to "Didi collapsed" appeared on Weibo's hot search, and many users said that the Didi App could not be used normally.

Didi users in Beijing and other places have reported that the Didi Chuxing app cannot be used normally. Passengers found that they could not get a ride, while drivers said they could not receive their orders or that the navigation could not be used after receiving orders.

In this regard, Didi responded urgently, saying, "Due to system failure, the Didi App service was abnormal this evening, and it was urgently repaired by technical students, and it is currently being restored one after another." ”

At 7:31 a.m. on November 28, Didi Chuxing's official Weibo apologized again and said that the technical team had repaired it overnight, and Didi's ride-hailing service had returned to normal. However, at around 9:30, some passengers still reported that they could not get a taxi on the Didi platform.

Judging from user feedback, from more than 10 o'clock in the evening on November 27, there have been user feedback that they cannot use Didi's related apps, and Didi has been repairing for more than 9 hours.

According to a Beijing ride-hailing driver on the Didi platform, as of 10:30 a.m. on the 28th, the back-end system on the Didi driver's side was still in a state of collapse. In this state, the drivers' word-of-mouth value, the number of orders received and the turnover are all displayed as "0".

The reporter saw that the background income balance of the driver was 69387199691.71 yuan.

Other drivers told reporters that they had been mistakenly dispatched to a place 2,000 kilometers away.

The reporter contacted Didi's official customer service, and the staff said that the system is being restored one after another, but because the customer service department is not responsible for the technical level, they cannot disclose the specific details of the recovery or the reason for the system crash, and at the same time, they cannot give the specific time for the system to recover.

In this regard, many netizens have complained ↓↓↓

The staff said that at present, even the customer service system itself is malfunctioning. Beijing News Broadcasting will continue to pay attention to the follow-up progress on this issue.

Source: Beijing News Broadcasting Comprehensive @Didi Chuxing, Sina Weibo, etc