With the acceleration of urbanization, property management has become an important part of community governance. However, in recent years, the problem of "difficulty in collecting" property fees has gradually become prominent, and has become the focus of conflict between residents and properties. In response to this problem, the People's Daily recently published an article calling on residents and properties to achieve a win-win situation and jointly create a harmonious and livable community environment.
1. The current situation and reasons for the difficulty in collecting property feesProperty fees are an important source of costs for the repair, maintenance and safety precautions of public facilities in the community. However, at present, it has become a common problem to collect property fees. Some residents refuse to pay property fees due to dissatisfaction with property services and objections to charging standards, resulting in the inability of property management companies to operate normally, which in turn affects the overall environment and service quality of the community. There are many reasons why it is difficult to collect strata fees.
First of all, some residents do not have a clear understanding of the responsibilities of the property, regard the property as an "all-round nanny", have too high requirements for property services, and refuse to pay the property fee on this ground once their needs cannot be met. Secondly, the property service standards are different, and some property management companies have poor service attitudes, resulting in a lack of trust in property management companies.
In addition, there are illegal construction, indiscriminate parking and other violations in some communities, and the property company has failed to deal with them in a timely manner, which has also triggered dissatisfaction and resistance from residents.
2. How to achieve a win-win situation between residents and property To solve the problem of difficult collection of property fees, residents and property management need to work together to achieve a win-win situation. Here are a few suggestions:
1. Strengthen communication and publicity. Residents and property management companies should strengthen communication and enhance mutual understanding. The property management company can regularly publicize the details of property expenses and public facilities maintenance plans to residents, so that residents can understand the specific content and value of property services. At the same time, residents should also look at property services rationally, understand the difficulties of property management companies, and jointly create a good community environment.
2. Improve service quality. Property companies should improve service standards and service quality to meet the basic needs of residents. For reasonable suggestions and complaints from residents, the property management company should respond in a timely manner and improve the service. At the same time, property companies should also strengthen the management and training of employees to improve their quality and service awareness.
3. Improve the regulatory mechanism. The government and relevant departments should strengthen the supervision of property companies, and establish and improve relevant laws, regulations and regulatory mechanisms. Property companies that do not meet service standards and operate in violation of regulations should be severely punished to protect the legitimate rights and interests of residents.
4. Promote resident participation. Through the organization of owners' meetings, the establishment of owners' committees and other means, to promote residents' participation in the discussion and decision-making of community affairs. This helps to enhance residents' sense of belonging and responsibility, and increase residents' enthusiasm to pay property fees.
5. Innovate charging methods. In view of the fact that some residents are unable to pay property fees in time due to various reasons, property management companies can try to innovate charging methods, such as the implementation of electronic bills, pre-deposit fees, etc., to facilitate residents to pay fees and improve the efficiency of fees.
6. Strengthen legal awareness. Both residents and property companies should be more aware of the law and comply with relevant laws and regulations. For residents who maliciously default on property fees, the property management company can take legal measures to collect them; Residents should also learn to use legal weapons to protect their rights and interests against acts that infringe on residents' rights and interests.
3. To summarize and solve the problem of difficult collection of property fees, residents and property management need to work together to achieve a win-win situation by strengthening communication and publicity, improving service quality, improving regulatory mechanisms, promoting residents' participation, innovating charging methods, and strengthening legal awareness. This helps to create a harmonious and livable community environment, improve the quality of life of residents, and ensure the normal operation and development of the property company.