- Eliminate pain points, do practical things, and solve difficult problems
- Wuhan: Handled 15,000 urgent and anxious appeals from the masses
"There is an off-road vehicle secretly selling diesel fuel in the community, it's too dangerous!" Recently, a resident of a community in Jiangxia District, Wuhan City, Hubei Province sent clues to the "citizen hotline" platform. The Daqiao Police Station of the Jiangxia District of the Wuhan Municipal Public Security Bureau immediately moved and quickly arranged for the police to go to the scene for verification. In the parking lot of the community, the police controlled the suspect Duan on the spot, and seized the off-road vehicle and 102 liters of diesel fuel involved at the scene.
Since the beginning of this year, the Wuhan Municipal Public Security Bureau has adhered to the people-centered development thinking, paid close attention to "people's response to the police" platforms such as "citizen hotline", "department (bureau) director's mailbox" and "city message board", focusing on the people's urgent difficulties and worries, eliminating pain points, doing practical things, and solving problems. Up to now, the city's public security organs have handled more than 15,000 urgent and difficult appeals from the masses.
A number of potential safety hazards were eliminated within a limited time
Some citizens reported that someone had opened a casino in an office building in Qiaokou, and the Qiaokou police acted quickly, destroyed one "baccarat" gambling den, and arrested 8 people involved in gambling; According to the clues of "illegal oil trafficking" reported by the masses, the Huangpi police carried out a special operation, destroyed one criminal gang that illegally operated refined oil, and arrested 17 suspects; A garment processing factory in Caidian District had potential safety hazards, and the Caidian police, together with the fire and safety supervision departments, carried out an inventory, urged 4 processing factories with potential fire safety hazards to rectify within a time limit, and ordered 2 to suspend business for rectification.
The Wuhan public security organs formed a list of responsibilities and supervision for the urgent and difficult expectations of the residents collected by platforms such as the "citizen hotline" and "department (bureau) director's mailbox", and coordinated the integration of multiple police departments for handling within a limited time. According to the clues reported by the masses on the "People's Call to the Police" platform, the Wuhan police investigated and dealt with a total of 16 cases involving "pornographic gambling" and arrested 94 people involved in the cases; destroyed 16 "black refueling" dens and arrested 17 people involved in the case; investigated and dealt with 78 traffic violations of "drag racing" and muck vehicles; 49 potential safety hazards were eliminated in a timely manner.
The public's sense of security and satisfaction continue to increase
"There are many people in the certificate hall, and the staff at the household registration window are busy all the time. The police patiently answered our inquiries, which made people feel very warm! On July 26, Li Mingrun, a resident of Qiaokou District, said in a letter to the "director's mailbox."
This summer, there was a "blowout" in the masses' application for resident identity cards, and the city's public security household registration windows ushered in a peak in the application of certificates. To this end, the Party Committee of the Wuhan Municipal Public Security Bureau paid close attention to the blocking points and difficulties of the masses "queuing for a long time", found weak links in services, and optimized the work process.
"We must do a good job in guaranteeing various services to ensure that the masses apply for certificates in an orderly, safe and smooth manner." On July 22, at a special meeting of the Wuhan Municipal Public Security Bureau, the relevant responsible person made a request to the city's public security window.
Increase ID card processing points, increase card windows, send more special service guidance, delay the office of the city's public security household registration window, set up water dispensers and other convenient facilities in the hall... The Wuhan Municipal Public Security Bureau sent personnel to various certification points to supervise and inspect, and once it was found that the queue was too long, the order was poor, and there was no one to guide it, it immediately demanded rectification.
At the public security window of the Jiang'an District Government Affairs Center, in order to meet the peak demand for certificate application, a "tidal window" is set up on the basis of the original 7 ID card application windows, and a total of 20 public security windows accept ID card processing business on all lines. At the same time, 6 mobile booths and 1 temporary photo point were added to the adjustment, two mobile patrol posts were arranged to conduct pre-examination against the masses queuing in the photo room, and 3 staff members were assigned to assist in guiding the masses, so as to reduce the waiting time of the masses and the application of certificates.
Since July, the Wuhan Municipal Public Security Bureau has added 21 new windows for applying for certificates, 10 sub-bureaus have taken the initiative to implement delayed services, and a total of more than 347,000 ID cards have been processed, an increase of 89% year-on-year, and a total of 139 letters of thanks from the public have been received at the city's public security windows.
"Micro-transformation" solves the problem of traffic congestion
At present, the number of motor vehicles in Wuhan has exceeded 4.5 million, in response to the people's urgent expectations, Wuhan traffic police insist on combining unblocking and asking the needs of the people, and control traffic congestion in the form of "small incision + micro-transformation".
"Private cars in the community are parked on the side of the road at will, and the road surface has become a parking lot." In response to the problems reported by Mr. Li, a resident of the community around Tuanjiexincun Road in Wuchang District, the traffic squadron of the prefecture invited the community, residents and surrounding units to jointly provide advice. After on-site investigation and solicitation of opinions, the traffic police department finally decided to adopt a physical isolation plan to block the illegal parking conditions. At the same time, the community cooperates to guide residents to park their vehicles in public parking lots. After a set of "soft and hard" micro-governance, the road section has a new look.
"During the school season, it takes a long time to get in and out of the school, and the queues of vehicles often block the main road." Faculty and staff of Huazhong Agricultural University reflected. In order to solve this problem, the Hongshan District Traffic Brigade conducted several on-site investigations, communicated with the school, and set up a security gate one kilometer away from the south gate of the school, which not only ensured the safety of students entering the school, but also left enough storage space for a large number of vehicles sending new students to report, and solved the congestion problem in the school season.
"Go to the problem, change the problem. Only by conducting in-depth investigation and taking the dissatisfaction of the masses as the criterion for judging can we truly solve the difficult problem. The relevant person in charge of the traffic management detachment of the Wuhan Municipal Public Security Bureau said.
Author: Wang Wei