Recently, the famous flower e-commerce "Flower Family" was rumored to have problems with its operation. The company, which is engaged in online flower delivery business, claims to have 15 million users, and has received 6 financings. How is the current business of "Huajia"?
The reporter learned that the door of the "Huajia" headquarters in Shanghai's Jiading District was closed, and the lights inside were also extinguished.
On the afternoon of September 25, the announcement said that the famous flower e-commerce "Flower Home" sent a letter to employees, saying that "the company is facing unprecedented pressure" and decided to enter and correct in the company's suspension process. In the past, many customers complained about delays in sending flowers by "flower families", lost contact with customer service staff, and no one handled refunds. In front of the "Huajia" headquarters, the reporter also saw that some customers were waiting for a reply from the staff.
Shanghai customer Ms. Wang: The flowers sent later were of poor quality. I have been looking for three days and there is no response from customer service. Now I still have about 8 bouquets of flowers, which is about 200 yuan, and there is no way to return it.
When the reporter checked the official mini program of "Huajia", he found that he could still place orders legally. As of press time, the relevant personnel of Huajia Company have not been contacted to clarify the situation. Relevant lawyers remind consumers that consumers should assert their rights and interests when sellers fail to fulfill their prepayment obligations.
Jiang Zhenwei, chief lawyer of Shanghai Xinchang Law Firm: If the company unfortunately goes bankrupt, the client must file a claim through legal channels. Ultimately, the insolvency representative will make a decision based on the portion of the claim and the company's final assets. Command returns.
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