No matter who you are, when you buy a new car for the first time, take good care of it, especially the paint. If there is a small flaw in the paint finish of the car, many people will feel heartbroken. It would be a pity if the owner himself scratched the paint of the new car. If someone else is scratched, I think the owner will be in a worse mood in the new car.
Ms. Sun bought a Buick New England late last month. The naked car is priced at 100,000 yuan, and the 4S shop has a full car sticker. A few days ago, he took his car to the 4S store to take photos. At that time, the car was handed over to a sales consultant at the Buick 4S store. During the handover, the other party also controlled all this. In the afternoon of the same day, Ms. Sun was told to go to the 4S store to pick up the car. After picking up the car, he briefly checked it and found a lot of problems.
There are noticeable scratches on the right side of the new car, especially on the hood. Ms. Sun was very angry when she found out, so she asked the 4S store to check the video surveillance in the store, but the other party refused. Therefore, Ms. Sun believes that these scratches and dents are caused by the employees of the 4S store, while the engine document of the Buick 4S store disagrees.
He said a review of all surveillance at the store found that officers did not damage the paint of both vehicles during the operation. Ms. Sun said that the film studio did not install surveillance cameras, and he believed that the store where the incident occurred was inside the film studio. Malvin didn't want to explain too much about how this happened, nor did he want to mention it. He got straight to the point and proposed a solution to the problem.
Madavan came up with a solution. He said he would first help Ms. Sun repair damaged parts of the car. At the same time, he also hopes that Ms. Sun can let go of the past and let things pass. Of course, Ms. Sun couldn't speak so easily. A new car, if anything, will not escape so easily if such a thing happens.
Ms. Sun made her own request. He said the car needed to be restored with the best paint. After completion, an additional compensation of 5,000 yuan will be provided, after which some major repairs will be carried out. PS: This is not routine maintenance. Director Ma heard the other party's request and had some doubts in his heart. Later he said he couldn't decide. He told Ms. Sun to wait five minutes and ask her superiors for instructions.
Five minutes later, Marven returned in time. He said crisply that the CFO only agreed to repair the car for free, and also arranged two normal maintenance. Ms. Sun was very disappointed with the results and disagreed. Madawen also said that he could apply again, such as waxing the whole car, and hoped that Ms. Sun would accept it, but Ms. Sun still said that she could not accept it.
Ms. Sun said he would find other ways to solve the problem in the future. He said you can withdraw cash, but it's absolutely impossible not to lose money. Madavan told us that they were not ready to pay compensation, but Ms. Sun was too upset. Madawan said he would report back to the leaders and hoped that Ms. Sun would again be satisfied with the agreed plan.
What do you think? Do you think Ms. Sun has gone too far?