Recently, a netizen sent a message to the party secretary of Ningcheng County, Chifeng City, Inner Mongolia Autonomous Region. He mentioned in the message that he went to the marriage registry office at 11:20 a.m. on September 1, 2023 to prepare for a marriage certificate, but was told by a staff member to leave work and locked the door directly.
In response to this matter, as of September 4, the Ningcheng County Party Committee Office of the Communist Party of China has issued a response, saying that it has instructed the Ningcheng County Civil Affairs Bureau to carry out a detailed investigation and handling. For the problem of marriage registration service, the Ningcheng County Civil Affairs Bureau will start from many aspects, including optimizing the service process, improving the service attitude, and strictly requiring all window staff to receive service specification training to further standardize their service behavior, improve service level and quality, and resolutely eliminate the possibility of similar problems happening again.
In the future, Ningcheng County Marriage Registration Service Center will strengthen service training, enhance the service awareness of staff, and strive to provide high-quality and efficient services for the general public. In addition, the staff of the service center have apologized to the relevant complainant and provided detailed communication instructions.
It is reported that the working hours of the Ningcheng County Marriage Registration Service Center are as follows: Monday to Friday 8:00-11:30 a.m. and 14:30-17:30 p.m.; in winter, 8:00-11:30 a.m. and 14:00-17:00 p.m., except statutory holidays.
The registration of marriages is an important event in the life of every citizen and is of vital importance to them. Government departments have a responsibility to ensure that marriage registration services are smooth and efficient to meet the needs of the public. At the same time, continuous improvement and optimization of service processes is also essential to ensure that citizens can easily access the services they need.
We hope that Ningcheng County will take positive measures to ensure that similar problems do not occur again and continuously improve the quality and efficiency of marriage registration services. This will help increase citizen satisfaction and demonstrate that the government is paying attention to the needs of citizens. The provision of high-quality marriage registration services also has a positive effect on social harmony and stability.