Daily consumption news, on September 7, Banu hairy belly hot pot official micro issued a statement saying that recently, Banu noticed the public opinion on the Internet about the "mutton roll ingredient problem" of the sub-brand Chaodao store, and asked the Chaodao team to take the initiative to send it for inspection, and the latest report results show that the mutton roll does contain duck ingredients.
Banu said that it will pay 8.354 million yuan to customers who have consumed mutton rolls at Chaodao stores.
"Hanging sheep's head to sell duck meat"
It is understood that the cause of the incident was that the blogger "Monkey Big Wrist" posted a video on social platforms to expose the sale of "fake mutton" at the Chaodao Beijing Hopson Huihui store. The blogger spent a total of 98 yuan to buy 6 boxes of meat ingredients in Chaodao, of which 4 boxes of high-calcium lamb rolls were detected by authoritative institutions as duck ingredients.
According to the content of the video, when facing the question of the blogger's "whether it is real lamb", the superisland clerk bluntly said that "that is necessary, we have a central kitchen, even the base is produced by ourselves", in order to increase credibility, the clerk also moved the parent company Banu out to "endorse", saying that "we are one family with Banu". Not only that, the store information announcement also clearly pointed out that the main food raw materials of Chaodao Island are uniformly distributed by Banu Central Kitchen-Beijing Xingyun Infinity Catering Co., Ltd. The blogger also questioned that Banu hot pot may have a big problem.
In this regard, on September 6, the official Weibo of the Banu Group issued a statement apologizing. Banu said that Chaodao is indeed a sub-brand of Banu Group, and although it has been operated by an independent team since its inception, Banu Group has unshirkable responsibility for supervising and managing Chaodao. "The feedback from this blogger makes us realize that there may be some problems with our supervision of Chaodao. If the final result is true, the Banu Group will absolutely investigate it to the end and will not tolerate it! ”
Regarding the customer's doubts about the mutton sold in the Banu store, Banu assured that the "Inner Mongolian grassland lamb" sold by the Banu store was Wuzhu Muqin sheep from the grassland of Xilin Golmeng in Inner Mongolia, which was directly purchased by Banu's own procurement team in Inner Mongolia and monitored the whole process. Banu welcomes any subject in the whole society, including the government, media, Internet celebrities, and customers, to conduct random inspections of Banu mutton at any time, and if it is found that the raw materials of Banu mutton are false, one hundred compensation will be paid if it is false.
Banu paid 8.354 million yuan
On September 7, Banu Hairy Belly Hotpot official Weibo issued a statement saying that recently, Banu noticed the public opinion on the Internet about the "lamb roll ingredient problem" in the sub-brand Chaodao store, and asked the Chaodao team to take the initiative to send it for inspection, and the latest report results showed that the mutton roll did contain duck ingredients.
Banu said that as a sub-brand of Banu Group, this incident fully exposed the company's serious loopholes in the management of the Chaodao brand, and Banu Group has unshirkable responsibility for supervision and management of the Chaodao brand. While deeply shocked, Banu took a non-tolerant and zero-tolerance attitude, while sincerely apologizing to consumers, decided to pay for the lack of strict control of the purchase of sub-brands, resulting in the loss of trust in consumers.
Here's how:
8.354 million compensation was paid to customers who consumed lamb rolls at Chaodao stores. Coverage is 13,451 servings of lamb sold since the opening of Chaodao Hopson Hui Store on January 15, 2023, involving a total of 8,354 tables. From tomorrow, customers who have consumed this product can collect 1,000 yuan in cash from 10:30-22:00 at Chaodao Hopson Hui Store from 10:30 to 22:00 with their payment records. There is no time limit for offline compensation collection, and the contact information of 6454 table customers has been found, and customers will take the initiative to contact customers to collect compensation in the store.
Chaodao Hopson Hui, Fengke Wanda Plaza store, Longde Plaza store, Shijingshan Wanda store will all be closed for rectification and comprehensive investigation from now on. Actively communicate with government departments, accept comprehensive investigations, and actively cooperate with government departments to carry out rectification. Introduce a third-party company to conduct a comprehensive inspection of all the products sold in the Chaodao store, and then determine the opening time after passing the government department and the third-party quality inspection company.
Banu Group set up a special supervision group, headed by Du Zhongbing, president of Banu Group, responsible for comprehensively monitoring the rectification of Chaodao. The independent procurement right of Chaodao is abolished, and the Banu Group is solely responsible for future procurement. The operation management of Chaodao failed to discover in time that there were quality problems in the products involved in the procurement, and there were serious dereliction of duty. Banu Group decided to leave the general manager of the Chaodao brand, the person in charge of product research and development of Chaodao and the person in charge of operation of Chaodao without pay, and took up the post after re-studying, competing and evaluating. During the period of store closure, the front-line staff of the four stores on Chaodao were paid wages and benefits as usual, and organized a re-learning of Banu corporate values, product management systems and standards.
Thoroughly clean up the root cause, carefully identify and re-select external partners, and terminate cooperation with Zhengzhou Senang Trading Co., Ltd., the supplier of the products involved in Chaodao. Conduct a comprehensive inventory of all product suppliers sold in the Chaodao store, and terminate the cooperation once problems are found. Raise standards for suppliers of lamb products and re-tender.
In addition, in order to better accept the supervision of all sectors of society, Banu is scheduled to organize media, Internet celebrities, and customers to visit the origin and supply chain of Banu Inner Mongolia grassland lamb on September 15. Participants can visit Banu's mutton processing plant in Xilin Golmeng and the central kitchen in Zhengzhou, all links are transparent and open, and the whole process is subject to supervision from all walks of life.
"The son makes a mistake and the father pays"
According to the data, Banu Hotpot was founded in 2001 and now has more than 100 chain stores, a processing base and a hotpot management company.
The "Super Island" brand was founded in 2020 by Du Teng, the son of Banu founder Du Zhongbing, and currently has two categories: "Super Island Skewer Hot Pot" and "Super Island Self-selected Hot Pot". With the blessing of Banu's background, Chaodao has opened 4 stores in Beijing, namely 3 Chaodao skewer hot pot stores and 1 Chaodao self-selected hot pot store.
In a tweet released in July 2020, Chaodao emphasized that he "strictly inspects the source of ingredients, the central kitchen controls production, delivers fresh food at 0-4°C every day, and strictly enforces the disposal time of all products..."
According to the WeChat public account of Chaodao, Beijing Orange Dream Catering Management Co., Ltd. is the certification subject of Chaodao. Tianyan inspection shows that Beijing Orange Dream Catering Management Co., Ltd. was established in January 2020 with a registered capital of 15 million yuan, and the legal representative, executive director, manager and beneficial owner are all Du Teng. Equity information shows that Beijing Orange Dream Catering Management Co., Ltd. is 100% wholly owned by Beijing Tamped Catering Management Co., Ltd., while Beijing Tamping Catering Management Co., Ltd. is 100% wholly owned by Banu Hairy Belly Hotpot Co., Ltd.
Why is it difficult to eliminate adulteration of lamb rolls?
Why is it difficult to eliminate adulteration of lamb rolls? One is based on huge profits, and the other is the lack of testing standards.
Recently, in Beijing's Xinfadi wholesale market, the price of mutton rolls on sale is roughly 30-33 yuan / jin. On e-commerce platforms, duck rolls are much cheaper. Some merchants said that the price of 10 pounds of duck meat roll is only 99 yuan, and the product name is also marked "imitation lamb roll".
A market supervision practitioner said that grassroots law enforcement is difficult, and the core is the lack of standards. "At present, there are no testing standards for sheep, ducks and pork in China, so it is impossible to identify."
Chen Yinjiang, deputy secretary-general of the Consumer Rights Protection Law Research Association of the China Law Society, analyzed that if other meat ingredients are detected in mutton, it is likely to be adulterated in food, and such food is likely to not meet food safety standards.
"If the food is identified as not meeting food safety standards, then consumers can claim ten times the compensation according to the Food Safety Law, and the regulatory authorities can also refer to the Food Safety Law to impose penalties."
However, if the test result is food that meets food safety standards, but is not properly labeled, or there is a problem of false publicity, then consumers can protect their rights in accordance with the Consumer Rights Protection Law, and if this behavior is found to constitute fraud, consumers can claim triple compensation, and the relevant departments can impose corresponding penalties in accordance with the Anti-Unfair Competition Law.