Recently, the Civil Aviation Administration of China held a mobilization and deployment meeting for the special action of "rectifying aircraft troubles in accordance with the law and maintaining aviation safety and order", requiring resolutely curbing the frequent occurrence of "aircraft troubles", increasing the intensity of rectification and punishment, cracking down on "aircraft troubles" in accordance with the law, and guiding passengers to consciously and civilized to take flights.
Fortune Wings Airlines has actively carried out publicity and guidance, further handled the relationship between safety and service, rectified aircraft troubles in accordance with the law, and maintained aviation safety special activities, the company has attached great importance to it. In August and October, Fortune Wings Airlines took the tabletop deduction of "aircraft trouble" disposal as the starting point, through the coordination and cooperation of flight, cabin and security and the "immersive" simulation disposal process, clarified the disposal process of different manifestations of "aircraft trouble" behavior, optimized the tripartite communication and cooperation mechanism, effectively improved the crew's emergency handling ability and safety responsibility awareness, and ensured that in the face of "aircraft trouble" security incidents, the crew members can accurately judge, distinguish the nature, intervene in time, standardize the language, properly handle and hand over, and effectively maintain aviation safety and order. Build a safe bottom line for passengers to travel by air.
In addition, Fortune Wings Airlines has set up "civilized boarding" reminder boards at check-in counters and boarding gates to clarify the content and legal consequences of "aircraft trouble" behavior, and enhance the legal awareness and law-abiding consciousness of the majority of passengers. Coordinate and do a good job in passenger services, focusing on passengers who have missed flights, passengers with delayed flights and passengers with tight schedules, do a good job in calming passengers' emotions, and reduce the impact of abnormal flights on passengers' travel. At the same time, strengthen the education and guidance of front-line personnel, strengthen the training of emergency handling capabilities, change the service concept of front-line employees, and establish the disposal concept of "handling in accordance with regulations and handing over according to law".
In the future, Fortune Wings Airlines will always adhere to the guidance of party building, deeply practice the corporate values of "four advantages", continuously strengthen safety management, strengthen the awareness of the bottom line of safety red lines, strictly implement production safety responsibilities, build a solid line of defense for aviation safety production, and make positive contributions to the high-quality development of civil aviation with actions and achievements. (Han Lu)