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Mr. Gong, a citizen of Nanchang, Jiangxi Province, recently bought some hand-torn roast necks, that is, duck necks, at a supermarket. When he ate the next day, he said something was wrong: moldy. For this matter, he has been asking the merchant for an explanation.
These individually wrapped Yincheng Xiangwei hand-torn necks, Mr. Gong said he bought from the supermarket on the evening of August 30. Produced on August 1, 2021, the shelf life is 9 months.
Mr. Gong: On August 31st, my wife took it to eat at noon, and halfway through the meal, she found that the remaining end was moldy, and she vomited up and down after about 5 minutes, and I hurriedly took her to a nearby clinic.
The doctor diagnosed that it was caused by eating unclean food. Mr. Gong said that at that time, he ate half of the roast neck and found moldy, but because it was put away for more than a month, it has now all changed color.
Mr. Gong looked for a supermarket at that time, and the supermarket staff said that they were imported through the normal channels, and all the licenses of the suppliers were provided, so the food had a moldy problem, and the distributor should be contacted.
Mr. Gong: He directly pushed the distributors of Yincheng Xiangwei Food in Jiangxi to give it to me, and then they said that they negotiated with the factory to pay up to 200, and I definitely did not agree, because this medical fee went to about 504.
After many times of communication, the dealer promised that the maximum compensation would be 300 yuan.
Nanchang Jinzhongcheng Food Commercial Bank agent Li Mengping: Because we are distributors not manufacturers, can only deal with the manufacturers, the result of the treatment of the manufacturer is to say that promised to give 300 yuan compensation, I have problems I also have to find him to find the manufacturer, so I said that he directly coordinated with the manufacturer is the most reasonable.
Mr. Gong had to find the manufacturer's sales manager, who said that after-sales was not his responsibility. Specifically how to find after-sales, think of your own way.
At present, Mr. Gong has complained about this matter to the 12315 consumer complaint hotline.