Amazon's action of restricting comments has become common in recent rectifications, and it has been restricted from commenting, and what kind of situation to deal with.
As a result, the listing is restricted from being evaluated, and the small probability is that the system robot is accidentally injured, and the high probability is that the real person brushes the order (human operation review) and is marked (recognized) by the system.
1) For accidental injuries
(1) If the review that appears as a listing is deleted a small number and the comment is restricted. The main reason for this is that the number of Listing reviews should exceed the proportion of the Listing itself to the total number of orders, so the comment action is limited.
There is no problem with the review itself on this list, that is, it does not prove that you swiped the order, but your review exceeds the number of the listing itself should be (this number is determined by the Amazon robot based on Amazon's large database of each category).
If this is the case, don't rush to move the position to a new listing.
When the sales of your Listing come up, for example, the number of comments accounts for 3-5% of the total order volume, and the review function recovers naturally (the key is the unit volume).
(2) If the listing of a seller's product is removed, it will cause Amazon's review of the seller's store, resulting in limited evaluation (you did not perform illegal operations such as brushing).
This needs to be recovered through the channel of appeal to Amazon. It may be deliberately pulled into the review stage by Amazon, and the chance is still relatively large.
2) Reviews are restricted for brushing orders
This kind of review that uses Amazon's various system vulnerabilities to do it, Amazon will judge based on the following four points:
(1) Abnormal IP address login; (Jump IP)
(2) Abnormal evaluation frequency of buyer account review;
(3) Abnormal frequency of seller listing
(4) Operation method: in a short period of time, use the exact same method on the same listing to quickly operate on the review.These four conditions, one or more conditions are met, the listing review may be hollowed out, this kind of Listing review can not be saved, Listing itself can not be saved, naked running and waiting for the rhythm of death.
In the face of this situation, what is the common practice:
(1) Directly abandon the listing, do the withdrawal processing, and re-create a new listing;
(2) Build a self-shipping link, bundle it with the original link, and use the self-shipping link to do a review;
(3) Bundle other listings and share reviews;
(4) Small and selling, then multiple variants, then evaluation to variants, and then bundled and merged;
(5) Limit the listing of retained reviews, if the current price is profitable and still maintains stable sales, sell FBA's inventory in the existing state;
(6) The simplest approach. Use self-feeding number evaluation technology to retest, place an order according to a 10% retention rate, new and old products can be used, and a high evaluation single activates a single product.
If because the listing of a seller's product is wiped out, it causes Amazon to review the seller's store, and the relevant account sales rights are restricted. This problem is more serious, the account can take the appeal channel, according to the process, there is a relatively large chance of recovery, but the corresponding listing comment can not come back, and the time is relatively long, at least more than 20 days.
There is also some information that can be provided (FYI):
1. If there is no abnormal brushing behavior in the next 28-30 days (subject to the judgment of the system), the system will automatically lift the restriction.
2. The main idea of the above operation method of lifting the restriction is always that the ASIN is replaced, and the system recognizes that it is a new ASIN, so there is no limit. However, most of the sales weight of the original product will be lost, and the keyword ranking or etc. may be restarted. If there is no mental preparation for this use with caution.
3. If Lao Tie, your product must not be brushed, not sent for testing, did not go to the brusher to evaluate these violations, insist on giving priority to customer service to re-put the system for you to identify. Healthy and natural without "additives" is definitely the first choice.
4. The second is to solve it by other means. (Self-sustaining number evaluation, real person evaluation, etc., should be combined scientifically according to proportion, with fingerprint + overseas server, and re-increase the weight according to the periodic test order.) ）
For other specific operation methods, welcome to communicate with Gu Ge.