At present, mobile phones and other electronic products update iteration is fast, discount is also very open, the same brand to release several high-end machines a year, so now more and more consumers will give priority to second-hand mobile phones when buying such electronic products, because it is more economical and more cost-effective. However, non-professionals generally cannot detect whether the mobile phone has problems such as disassembly and repair, dark diseases, etc., so where to buy and how to protect rights and interests has become a problem.
If at this time, some professional anchors and big Vs in the short video platform recommend you the transfer app endorsed by the stars, and tell you how professional this platform is, how complex the inspection process is, how strict the inspection report is, and promise you 7 days no reason refund, one year platform warranty, will you be moved?
Just like a fish sees bait on a hook, when your heart moves, you are not far from the hook.
Recently, Mr. Zhou took a fancy to a Huawei P50Pro (Kirin version) in the transfer App, and the official inspection report was all green, and there was no disassembly, no repair and no dark disease. At first, Mr. Zhou also had some scruples, but he thought of turning his back to Tencent and Big V recommendations, and even said the only professional in the whole network, based on this, Mr. Zhou bought this machine at a high price of 4068 yuan.
When the goods were received, they were elated, but they did not know that the follow-up problems were all over the place.
After receiving the mobile phone, Mr. Zhou was very happy, sure enough, as turned around and said 99 new, the screen, back shell, and border did not even have the slightest scratch, let alone what display, functions and other situations. If Mr. Zhou received the most precious treasure, he even put it on the washstand to watch and admire when he washed his face.
But an accident happened, and the phone slipped from the washstand to the washwater. Although Mr. Zhou immediately fished it out, the heart that hung after checking that there were no scratches and bumps finally fell. After all, this is an IP68-rated waterproof, even if it is soaked in 1.5 meters of water for 30 minutes, it will not be a problem, not to mention just a few centimeters of face wash, not to mention falling into the water to take it out for only a few seconds. But it backfired, and problems arose in the ensuing use process.
Mr. Zhou found that the mobile phone turned off automatically and could not be turned on, and then water mist appeared whether it was a front camera or a rear camera. Isn't this an IP68-rated waterproof phone? How could this be?
After contacting the customer service, the customer service said that they tested that the machine would be disassembled, so it was no longer waterproof, but it could be refunded for 7 days without reason.
So Mr. Zhou sent the mobile phone to Zhuanzhuan the next day, but two days later, Zhuanzhuan refused to refund on the grounds that the mobile phone was flooded. As for the customer service's promise that it can be returned and refunded, the other party said that it was a promise made by other customer service, and he did not know. He apologized for the promise of the other customer service, but no refunds were given. The other party refused to answer the question of why the mobile phone test reports were normal, but the actual waterproof performance was completely absent.
In a fit of anger, Mr. Zhou complained about this on the black cat complaint platform, and 3 days later, he finally received a call from the transfer commissioner, who said that the mobile phone would no longer have waterproof function after they disassembled the phone. When asked why they did not have waterproof performance, the commissioner said that they had never said that they still had waterproof function, and the inspection report did not have this item.
Even said that even if Huawei official after-sales, there will be no waterproof performance after disassembly. In this regard, Mr. Zhou also specifically consulted Huawei after-sales, Huawei said that although they cannot guarantee that it will still be IP68 waterproof after disassembling, the waterproof performance will still exist, and there will be no problem of camera water ingress.
Today, I called again to inform Mr. Zhou that a refund was impossible, but a 200 yuan consolation money could be compensated. Mr. Zhou hung up the phone angrily. Mr. Zhou said that the first time he said 100, the second time he said 200, this is challenging the bottom line? Moreover, this is not a matter of compensation at all, but the consequences of turning around without prior notice that the mobile phone no longer has the original function, if he is informed, he will not buy it, let alone the current situation. And from beginning to end, he did not think about the problem of compensation, and the only appeal was a return and refund.
According to Article 40 of the Product Quality Law, if the products sold have any of the following circumstances, the seller shall be responsible for repairing, replacing and returning them; If losses are caused to consumers who purchase products, the seller shall compensate for the losses:
(1) It does not have the performance that the product should have without prior explanation;
(2) Not meeting the product standards indicated on the product or its packaging;
(3) Not conforming to the quality conditions indicated by means of product descriptions, physical samples, etc.
The author believes that the transfer app has been suspected of violating the Product Quality Law, but they are not impressed and still refuse to refund. From the promise of refund, to the refusal to admit the promise, to the subsequent rhetoric, it is simply heartbreaking, and it is really impossible to imagine how many hidden pits are behind this phenomenon to confuse consumers.
Coincidentally, the author casually looked at the black cat complaint platform, and there were many people with similar problems with Mr. Zhou.
Mr. Zhou said that although he still does not admit his fault and refuses to refund the refund, he will not give up his rights just like that. He has already made a complaint on the 12315 official website, but it has not yet been accepted, and he has also called the Beijing mayor's hotline to complain, and he is still waiting for a reply. Although the road to defending rights is difficult, he believes in the country, believes in the law, and believes that justice will always exist.
Although second-hand mobile phones are more cost-effective, although the current advertising is very good, although they have the so-called most professional inspection testing on the whole network, but the author believes that everyone must polish their eyes when choosing second-hand mobile phones, encounter unreasonable places, but also legally protect their rights and interests.
Finally, have you ever bought second-hand electronics? Do you still dare to choose to transfer apps?
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