On April 3, some Somali Duoduo Xiaoer once again released a circle of friends saying that the statement that the reason for the "bombing of stores" is a clumsy excuse used to cover up the true intentions of the "bombing of stores" forces, and the platform will never succumb to any online evil forces, and will continue to firmly stand on the side of consumers with the majority of merchants! Somalia Duoduo platform does not speak, only rely on the little two to come out to attract firepower! Many merchants have been forced to flee Somalia!
After encountering the grievances of treating others with their human ways, the platform Xiaoer spoke out "hard and rigid" and rushed to the hot search
A few days ago, everyone was still eating melons from the Somali Duoduo platform! The cause of the matter was that less than 4 hours after the opening of the Somali Duoduo platform's self-operated store, the angry merchant who had been bullied by the platform for a long time overturned it in the "refund only" method that the platform is best at! Lightspeed closes!
Merchants who find catharsis run big brand stores on behalf of the founder of the platform, as well as suspected platform self-operated stores, crazy orders and then "refund only"! As a result, platform brand merchants were forced to remove products for self-protection! Some stores even dissociate themselves from the platform on the homepage and autoresponders! For fear of getting angry!
On March 29, Somali Duoduo Xiaoer posted an article in the circle of friends angrily denouncing the malicious "bombing shop" incident, directly stating that "destroying others will not make you better", asking you to stand in the sun and so on, and the result was directly frightened by all the gods! Directly rush to the hot search!
Somali Toto "refund only" is extremely harmful!
In this "bombed shop" incident, Somalia's "refund only" became the focus of controversy. Personally, I think that Somalia's "refund only" is a heinous behavior that breaks through the bottom line and disregards business ethics! Coupled with the platform's active intervention to induce the fuel! It has already caused an extremely bad impact!
First of all, this practice will induce more buyers to find ways to "refund only" without returning when shopping, leaving many merchants with no money and affecting the normal operation of merchants. Such behavior will also gradually form a "profit-driven" consumer culture, resulting in a rapid decline in the quality of consumers. There are more and more "refund only" disputes, and the workload of platform customer service has increased greatly! A lot of manpower and material resources are wasted!
Secondly, this practice will also lead to a decline in the quality of goods. If merchants know that buyers only ask for refunds and do not return, they may give up their quality control and pursuit of goods, and some merchants may even be forced to deliberately sell inferior or counterfeit goods in order to make a profit. This practice will make it more and more difficult for normal consumers to buy high-quality and low-cost goods, and bad money drives out good money!
A large number of merchants are already in the low-priced involution to make a small profit! From time to time, a few "high-quality customers" come to "refund only", it is simply a mouthful of old blood spit out, directly angry out of internal injuries! Some friends of former Somali platform merchants said, don't come to this platform to open a store if your heart is not good! If you are not careful, you may drive the crane west!
The Somali Duoduo platform does not realize the seriousness of the problem at all, cannot guarantee the minimum fairness of the platform, blindly favors consumers, and in the end, it can only face the world of the platform becoming a "wool party" and "white prostitutes alliance", and a large number of merchants are forced to flee!
The female Douyin anchor "LILCC", who accused Somali Duoduo platform, suddenly "fired", and the three videos at the top had 8.2W, 13.9W and 4.1W likes, but the messages were 1.5W, 3.2W and 1.9W respectively, which is a frighteningly high interaction rate.
These netizens like the highly interactive video and are saying the same thing - as a Somali seller, she was scolded by the buyer and did not return the mouth, and the platform asked her to lose money, and she could no longer do it (now she has withdrawn from the store).
To put it simply, after a buyer bought a product worth 98.9 yuan in the Somali Duoduo store opened by the female anchor, he said that "the child clicked wrong" and wanted to return it. The after-sales address of the merchant is Luoyang, Henan, but the buyer uploaded a fake express tracking number to Weihai, Shandong Province! After a series of complex "confrontations", after successfully defrauding the merchant of goods, the buyer complained to the merchant, resulting in the merchant being fined 98.9 yuan by the Somali platform (consistent with the price of the goods) after the refund.
In addition, the merchant paid the buyer a return shipping fee of 11 yuan, and the seller's previous shipping shipping fee of 6 yuan. After calculation, this single merchant was prostituted for nothing, scolded not to mention, and lost more than 100 yuan. After several complaints and no way, the merchant was angry and withdrew directly.
This is not an isolated case, judging from the large number of comment interactions below the anchor's video and the endless comments under self-media articles, many merchants have encountered the unfair punishment of "refund only" on the Somali platform.
In a variety of transactions, Somali Duoduo merchants are facing various problems such as the failure to effectively protect their legitimate rights and demands, loopholes in the platform review mechanism, and the difficulty of protecting the rights of merchants, which makes many merchants flee Somalia.
Coincidentally, through visiting the industrial belt, I also found that some industrial belt practitioners said that in previous years, every family had several Somali multi-platform merchant accounts, and now several can't make up a Somali multi-platform merchant account! Everyone returned to Alibaba, Taobao, Alibaba, and Jingdong! More is to enter Douyin, Kuaishou short video live broadcast!
With the increasing number of platforms, with the arrival of the ceiling of daily active customers on major platforms, it will shift from the competition for customers to the competition for merchants! Enough high-quality merchants can ensure the richness of high-quality products on the platform, so as to attract more customers! This is a virtuous circle, consumers can, but not on the premise of deliberately harming the interests of merchants, otherwise a large number of merchants are forced to flee, and the platform will be Barbie Q!