The Hong Kong government has blindly urged tourists to visit Hong Kong to have fun and experience their visit to Hong Kong, but first there are cheap mainland groups "standing food" on the streets, and then tourists are "subdivided by taxis", and some tourists say that Hong Kong is no longer a shopping paradise, with fewer people queuing around, backward electronic payment and lack of manpower in the service industry. With the long holiday of Qingming Festival and Easter approaching, Hong Kong International Airport, the Hong Kong section of the high-speed rail that fully restarted inter-provincial long-distance train services and other ports were crowded yesterday, and the high-speed rail was full of people, but some passengers leaving Hong Kong angrily criticized the chaotic arrangement because the long queue of high-speed rail could not catch the train. Regarding the difficulties in the recovery of the tourism industry, some Members pointed out that both places underestimated the number of visitors, and scholars and the tourism industry believed that the biggest challenges facing them were the serious shortage of manpower and service quality problems, urging the Government to face up to the problem.
The scene of mainland tourists queuing outside famous shops is recreated.
According to figures, Hong Kong International Airport carried 4.2 million passengers in the first two months, a sharp increase of about 26 times over the same period last year. As of March 30, the airport's passenger volume in March has exceeded 2.6 million, of which 83,000 passengers arrived in a single day on March 26, about 60% of the pre-epidemic period. However, many Mainland visitors shared their experiences on Mainland social media channels, which caused the Hong Kong tourism industry to soak up negative reviews.
Last month, Hong Kong recorded a record number of visitors arriving in a single day, about 60% of the pre-pandemic period.
A tourist from Beijing posted on social media earlier that he was coming to Hong Kong for work for the first time, but he felt that Hong Kong was "small everywhere", including hotel rooms. Moreover, Hong Kong "some places still can't pay by mobile phone", which is very backward and not popular. Some mainland tourists said that they did not bring enough cash, and if they wanted to use Alipay or WeChat Pay, they were always "rolled their eyes" by Hong Kong shops, as if to tell them: "I didn't bring money to buy things?"
The West Kowloon High Speed Rail Station has been crowded since early yesterday morning.
Underestimating passenger numbers is not enough assistance
On the other hand, Hong Kong passengers have also encountered obstacles to going north, the high-speed rail has fully resumed train services yesterday, and inter-provincial trains have been opened again, coupled with the long holiday, a large number of Hong Kong people plan to go north to return to their hometowns or travel, which has caused the West Kowloon High-Speed Rail Station to be crowded in the early morning of yesterday, and many passengers are worried about delays. Ms. Wang, a traveler, originally planned to travel north for her family of five, booked a high-speed train to Shantou at 1:56, and arrived at the West Kowloon high-speed rail station about an hour earlier. However, due to the need to accompany her mother and son to use manual customs counters during immigration to the Mainland, the waiting time was extremely long, and the queue took about an hour, but there was no way to ask for help, which eventually made her unable to catch the train and had to buy additional tickets to transfer trains, which was delayed by about 4 hours compared with the original time to reach her destination. She criticized the authorities for foreseeing crowds during the long holiday, but did not deploy the corresponding manpower to deal with it, leaving a large number of passengers stranded in the station.
A large number of tourists take advantage of the long holiday to travel north and visit relatives
Councillor Tian Beichen bluntly said that the incident was unacceptable, describing the problem as a "copy" of the high-speed rail when it opened at the beginning of the year. He pointed out that the two gateways underestimated the number of passengers, and that Hong Kong people are still unfamiliar with using the new homecoming card to pass the border, and suggested that the mainland must send more manpower to guide the clearance, otherwise passengers will not be able to use the entry gates, and they will have to queue up at the counter to check manually, which has become the main reason why many tourists miss time to board the train. He also reminded high-speed rail passengers that since there is currently no physical ticket, they must write down the card and seat number when buying a ticket to save trouble.
The tourism industry can revive the tourism industry as a whole by increasing manpower training.
Regarding the many negative reviews of visitors to Hong Kong, which affects Hong Kong's reputation as a "shopping paradise", Lecturer Chan Wai-keung of the School of Professional and Continuing Education of The Hong Kong Polytechnic University bluntly said that compared with the neighbouring Mainland and Southeast Asia, the current "worry-free" migrant worker ethos appears in the retail services and catering industries, which directly becomes the main reason for the negative reviews. He suggested that the Government follow the example of "genuine" stores and introduce labels such as Best Service Stores to enhance the quality of service provided by employers. He also pointed out that the service industry is linked to each other, and it is necessary to let employees know that the overall decline of the retail industry will directly affect their livelihoods, and only by combining hard and soft practices from employers to employees, coupled with the promotion of the Government, can there be opportunities to improve the tourism retail service industry in Hong Kong.
Urge the Hong Kong Government to help the industry train manpower
Mr Chui Ting-bang, Executive Director of the Tourism Industry Council, pointed out that Hong Kong's tourism industry is still short of at least one-third of its manpower, and in the face of the expected increase in visitor arrivals, he bluntly said that "there are several marks", because it is impossible to train new blood or attract senior practitioners to return, and now it is only necessary to do its best. Asked whether it will have an impact on service quality? Cui admits that there is always a shortage of manpower, which makes there are fewer group meetings, and the small number of people in retail stores has a certain impact on the service experience of tourists. He believes that in addition to attracting tourists to Hong Kong, the Government also hopes to help the industry to increase manpower training so as to revive the tourism industry as a whole. #Toutiao Creation Challenge##我要上 Toutiao##Foshan Toutiao##Hong Kong##Hong Kong Travel#