The reason for the matter
After Hong Kong fully liberalized its communication with the mainland at the beginning of the year, a news broke not long ago that there was a convenience store opened in an area with many tourists on the mainland, and the clerk was very disrespectful because there were too many tourists asking for directions, and some people were very disrespectful, in order to reduce customers' asking for directions and avoid disturbing work, they posted a "10 pieces of asking directions" notice at the door, which triggered heated discussions among residents in Hong Kong and the mainland. After the incident became serious, the convenience store manager tore off the notice overnight when he knew that something was wrong, and the bus company immediately added road signs outside the store, and the matter gradually subsided.
Shortly after the turmoil, three more female tourists "fled" after four hours in Hong Kong.
So what's going on? According to their description, the group of three arrived in Hong Kong by plane and booked a taxi in advance. The three took six suitcases, and after leaving the airport to find the driver, the driver just looked at them coldly, and did not see that they were women helping them carry their luggage. Moreover, due to the language barrier and poor communication between the two sides of the process, the driver went around twice to get them to their destination, and the female tourists felt trapped. But because they were in an unfamiliar place, they paid the fare and gave a tip of 100 yuan. I thought the driver would thank them, but the driver was expressionless the whole time, which made them feel cold and their first impression of Hong Kong was poor.
After they came to a small shop to eat, they spoke Mandarin, but the clerk used Cantonese the whole time, they said that they couldn't understand, the clerk stopped talking, directly printed out the slip and threw it to them, let them see if what they ordered was correct, and did not introduce them to the dishes at all. Later, after the clerk brought the food, they asked if they could add spicy peppers, and the clerk directly said no, there was no chili. They found that there was a chili jar next door, but not at their desk.
Then, after eating, they went to check out, but the clerk had to go back to get the list before they paid the bill, and they thought that there was a record on the computer why they were embarrassed, making them feel that they were "embarrassed" by others, and felt that the clerk discriminated against mainlanders.
So there is the scene at the beginning of the article, where three female tourists flee only 4 hours after landing.
A variety of different voices restore the truth
Voice 1: Female tourists do not understand local culture and customs, and are accustomed to using mainland thinking to evaluate their encounters in Hong Kong.
Many netizens mentioned that in Hong Kong, helping to carry luggage is not mandatory for the driver, depending on the driver, the driver generally does not take the initiative to help carry the luggage, the luggage is carried by the tourists themselves; However, there are also many drivers who will also help tourists carry luggage, but luggage is charged separately. It was also mentioned that Hong Kong may have detoured because of the problem of single and double carriages due to the narrow roads.
Some netizens also mentioned that the taxi driver did not understand Mandarin so he did not speak, and it was the driver's obligation but not the responsibility to help carry the luggage;
In addition, the clerk in Hong Kong generally does not take the initiative to introduce the dishes, and the clerk does not understand Mandarin, so she asked her to check that there was no communication after placing an order;
The chili jars on the table in Hong Kong stores can be borrowed, the store is just randomly placed on a few tables, customers pick up their own according to their needs, the kitchen generally does not have chili peppers, so the clerk responded that chili peppers should not be added;
Regarding the payment of cash registers and the requirement to present the order paper, Hong Kong locals are the same, and everyone is used to it.
It was also mentioned that many of the waiters in this kind of noodle shop are aunts and uncles, and it is normal that they cannot understand Mandarin. It is also said that Hong Kong drivers will not talk to you, after all, the language barrier, this is also the characteristic of that place, just like the driver who goes to Beijing Xi'an is too enthusiastic and chats with you all the way. Moreover, Hong Kong has a fast pace, high rent, fast turnover, and the clerks are also busy, and some clerks will urge you to finish eating, and they have to receive other guests after eating.
There are also tourists in Hong Kong who meet kind Hong Kong people, asking for directions, not only showing her directions, but also taking her to the route she asked.
Finally, some netizens in Shanghai said: so familiar, just like talking about Shanghai! Never look for your own reasons, blindly blame others.
Voice 2: Hong Kong's service industry personnel have a relatively poor sense of service, and they are not as good as those on the other side of Macao.
Some people mentioned being shouted at by bus drivers in Hong Kong, which made them lose face.
It was also mentioned that some service workers were poor and loved the rich.
There are also people who go to restaurants and accommodation and encounter the same situation as the female tourists in front, and the waiter attitude is poor.
Many people in the comment area had a good impression of Macao and praised Macao one after another, so that Hong Kong needs to learn from Macao and improve.
Some people also expressed satisfaction with the service provided by Japan and South Korea, implying that Hong Kong should improve.
Voice 3: The problem of regional discrimination exists everywhere.
Netizens mentioned that in addition to region, discrimination also includes urban and rural discrimination, and the east discriminates against the west; There is also a phenomenon of being slaughtered in the mainland; In the mainland, knowing that you are not a local and will not give you a meter, you will refuse to board if you do not accept it.
Write at the end
In fact, from the discussion of various parties, we can probably see that the way people in Hong Kong live in daily life is still somewhat different from that in the mainland.
On the mainland side, competition may intensify due to the involvement of online car-hailing, and the platform uses the assessment system to motivate drivers to better serve customers, so many drivers will help customers carry luggage. At present, Hong Kong may be different from the mainland, coupled with the language barrier, the driver service attitude is different, so the taxi to some people has a bad impression.
In addition, Hong Kong has a lot of traffic rules because of the large number of small people in Hong Kong and the need for more efficient social operation, which some mainland tourists are not used to, and some appreciate this orderliness.
At the same time, Hong Kong's restaurant service workers are generally older, and they may not be able to speak Mandarin, and often older people may be geographically discriminatory, dislike the poor and love the rich, and the situation on the mainland side is similar. In recent years, transportation has developed vigorously, personnel exchanges have been frequent, and the younger ones do not have so many regional discrimination problems.
We also suggest that Hong Kong service industry personnel should be a general trend in the long run, and Hong Kong's service industry should also refer to Macao to enhance the service awareness of front-line service personnel.
And our tourists, don't interpret individual cases one-sidedly, look at them normally. Learn to deal with locals before you go, which can also minimize conflicts and improve the travel experience.