Since the beginning of this year, the party committee of the organ has organized party members and policemen to use weekends to sink to communities and streets to participate in volunteer service activities such as epidemic prevention and control, legal popularization and the creation of civilized cities 10 times, and dispatched 359 people.
"Six Measures for Convenience" 1. Change the concept of service work. 2. Improve mechanisms for making appointments for petitions. 3. Improve the "one-stop" acceptance mechanism. 4. Improve the one-time notification mechanism. 5. Improve the mechanism of "reply within seven days, reply within three months". 6. Make "special letters and replies from the masses" envelopes, and take the initiative to accept the supervision of the masses. Through six measures to facilitate the people, we will strive to fulfill the solemn commitment of "letting the people advocate legal justice and not seek people", and promote the work of "running at most once" for petitioning. For all "letters, visits, networks, and telecommunications" matters, fully implement the "speeding up and increasing efficiency" work handling mechanism of "simple letters and visits handled immediately, general letters and visits quickly, and difficult letters and visits supervision offices", to ensure that the system of "procedural reply to letters from the masses within 7 days, and a 3-month process or result reply" is implemented, and the credibility of letters and visits and the satisfaction of the masses are enhanced. Up to now, the city's procuratorial organs have handled a total of 545 mass petitions, of which 183 have been handled by the masses, 277 are visited by the masses, 17 are called by the masses, and 68 are online letters and petitions, all of which have replied to the reply within seven days through text messages, telephones, and writings.
Transform the concept of service work
Through the study of party history, the awareness of serving the people has been further enhanced, and the service work concepts of "empathetic thinking", "active service" and "responsiveness to needs" have been established. "Do it well at once", that is, "complete it once and the masses are satisfied", from the perspective of "handling", the goals and service concepts put forward by the procuratorial organs themselves are also the deepening and expansion of the service concepts of "zero running errands" and "only running once". With the principle of "doing what should be done", "doing what you say and do" as the commitment, "doing it once" as the goal, and "doing it well" as the concept, we practice the solemn commitment of "the people advocate justice in the law and do not seek others".
Improve the mechanism for making appointments for visits
A five-in-one, multi-channel working mechanism of "letter, visit, network, electricity, and video" has been established to reflect the demands of the masses, and the channels for letters and visits have been effectively smoothed. Efforts should be made to respond to the masses' "petitions" with "handling them quickly" and to win the "trust" of the masses with "doing a good job." The appointment and visit service has been fully opened, and the masses can make an appointment for relevant leaders to receive visits through the "registration" method. The Municipal People's Procuratorate implements a system of receiving visits from the masses of the people by the chief procurator and the responsible persons of the business departments. The chief procurator and the person in charge of the business department receive the visiting masses, and may receive them regularly or by appointment to respond to the demands of the masses at the first time. At present, the chief procurators (including deputy procurators and full-time members) at the two levels of the city have received a total of 97 visits from the masses, of which 24 are visited by the chief procurator, 53 are visited by deputy chief procurators, and 20 are visited by full-time members of the procuratorial committee.
Improve the "one-stop" acceptance mechanism
Make every effort to build a one-stop service brand for 12309 procuratorates. Adhering to the people-centered approach, making efforts to improve service levels and provide high-quality procuratorial products, the Municipal People's Court has transformed and upgraded the reception hall for complaints and appeals, and built the "12309 Procuratorial Service Center". Provide the masses with online and offline, convenient and fast "one-stop" procuratorial services, realize the remote access to video, and serve the masses intelligently. The physical hall facilitates the "face-to-face" of the people and the procuratorial organs, meets the actual needs of the masses who have the needs of "meeting" and "meeting people", "one window" provides "one-stop" services to the outside world, the masses do not leave home, "hands-on" can reflect the demands through the network platform, inquire about the progress of case handling, conduct legal consultation, and put forward opinions and suggestions on procuratorial work and the construction of the procuratorial team, and obtain the same high-quality, efficient and efficient procuratorial services as in the physical hall. Through the re-integration of forces, the formation of a multi-departmental joint investigation office, diversified unclosed loop, so that the problem can not be solved in the center. Centralized acceptance, immediate diversion, unified handover, and time-limited completion of mass visits are to be implemented. At present, the 12309 procuratorial service center of the city's procuratorial organs has handled a total of 545 mass petitions through "letters, visits, networks, and telecommunications".
Improve the one-time notification mechanism
In order to streamline the work process of accusations and appeals, the reception of letters and petitions, and optimize the path, the city's procuratorial organs have promoted the implementation of the "Four Zero Commitments" service matters to be made public, and the "Four Zero Commitments" service content, "Four Zero Commitments" service standards" and "Four Zero Commitments" service standards have been broadcast on the electronic screen of the 12309 Procuratorial Service Center. Plates such as "Instructions for Accusations", "Procedures for Visiting", "Civilized Reception Terms", and "Scope of Reception for Letters and Visits" were produced and hung on the wall. At the same time, it has also printed simple and easy-to-understand "Guidelines for Handling Affairs for the Masses" such as "Scope of Matters Accepted by the People's Procuratorate for Accepting Petitions," "Instructions for the People's Procuratorate to Apply for Civil Litigation Supervision (I) and (II)," "List of Materials To Be Provided When Parties Come to the People's Procuratorate to Submit Criminal Appeals, Criminal Compensation, and Judicial Aid," and "List of Materials for Applying for Civil Administrative Supervision and Litigation.", which are published in a conspicuous position in the hall in a "list-style" manner, so that the masses can see at a glance, truly make one-time notification, and complete the work within a limited time. At present, the city's procuratorial organs have issued 266 copies of the "Guide to Handling Affairs for the Masses".
Improve the mechanism of "reply within seven days, reply within three months"
Municipal people's procuratorates and basic level people's procuratorates are to establish a leading group for petitioning work composed of the chief procurator of that procuratorate and the responsible persons of relevant internal departments, strengthen internal coordination and restraint mechanisms, give full play to the role of each functional department, and form a pattern of unified leadership, departmental coordination, each assuming its own responsibilities, and jointly grasping and managing the petition work. Municipal people's procuratorates and basic level people's procuratorates have full-time personnel responsible for petitioning work. Petition matters are entered into the petition system 2.0 on a case-by-case basis, and within seven days of acceptance, they are transferred to the basic level people's procuratorate or the relevant departments of that procuratorate for handling in accordance with the division of labor within jurisdiction and departmental functions, and all procedural issues are to be replied to within seven days. Each department of the Municipal People's Court has the duty to undertake petitioning matters according to the division of labor according to its functions, and for substantive issues transmitted by the procuratorial department for accusations and appeals that fall within the jurisdiction of the procuratorial organs, designate a undertaker to handle them in a timely manner, complete the handling within three months, and reply to the complainant on the process or result of the handling; The extension period shall not exceed 30 days. Where laws or regulations provide otherwise, follow those provisions. At present, the city's procuratorial organs have accepted a total of 6 criminal appeal cases, 2 criminal compensation cases, 30 cases of national judicial aid caused by cases and returning to poverty due to cases, issued judicial aid of 395,000 yuan, and 99 civil administrative procuratorial supervision cases; handled 32 cases of duplicate petitions assigned by the Supreme People's Procuratorate, all of which have been completed. For cases that do not fall within the jurisdiction of the procuratorial organs, while promptly replying to the complainant, they shall be transferred to the unit with jurisdiction in accordance with law, and at the same time submitted to the provincial procuratorate for the record.
Make "special letters and replies from the masses" envelopes and take the initiative to accept supervision by the masses. In order to promote the implementation of the system of "procedural reply to letters from the masses within 7 days, 3 months of handling process or result responses", the Municipal People's Court has produced a "special reply to letters from the masses" envelope and corresponding reply templates, standardized the registration and processing of letters from the masses, improved the response workflow, and used by procuratorates at both levels in the city. The "special reply to letters from the masses" sealed the name of the procuratorate, the detailed address, the zip code, the contact telephone number, and the commitment matters of "procedural reply to the letter from the masses within 7 days, and reply to the process or result of the handling within 3 months". The "special use of mass letter responses" envelopes are used to mail replies and reply letters to the masses on petitioning matters, to publicize to the petitioning masses the procuratorial organs' commitment to "there is a reply to each case of the masses' petitioning matters", and if the petitioning masses have objections to the replies or replies, they may promptly submit them to the procuratorial organs. At the same time, the procuratorial organs also took the initiative to accept the supervision of the petitioning masses over the promised matters, which was well received by the petitioning masses. At present, the city's procuratorial organs have used the "special letter reply for the masses" envelope to reply to 545 cases of mass letters and petitions.
Contributed by: Party Committee of Jiamusi Municipal People's Procuratorate
Text: Pi Guohua
Editor: Chen Xiaoxue