Have you heard such a phrase?
"It's hard to find a captain"
On the train
In addition to ensuring the quality of passenger service, the conductor of the train will ensure the quality of passenger service
There are also contingencies to deal with
Such as sudden illness, mistaken boarding and landing, lost items
You can ask the conductor for help
These "omnipotent" conductors
The blessing of "equipment" is also needed
In order to better complete the work
What exactly does the conductor bring to work?
Below, let's take a look with the editor
1
Handhelds: Portable "Information Center"
"Why did I move my seat?"
Will the flight attendant sister know?
It is common to see conductors holding mobile phones
Look for something inside the carriage
What are you looking for?
Don't worry, and listen to the editor to tell you slowly
Wireless interactive handheld terminal
We can often see flight attendants holding a "mobile phone" in their hands, its name is wireless interactive handheld terminal, this guy looks like a mobile phone, but it is actually a portable "information center".
The train conductor can use this equipment to inquire about the sales of seats on the train, verify the passengers' boarding information, and complete a number of services such as online replacement and electronic ticket inquiry.
Among them, the "lost items" query function of the device is one of the most commonly used functions. Passengers register lost items through the 12306APP and customer service phone... After leaving the relevant information of the lost item, the conductor will receive the corresponding work order in the hand, and the staff will search and reply according to the content of the work order.
2
Passenger Record: A "universal" record paper
If you accidentally sit and stand
Or accidentally got in the wrong car
Don't worry, find a conductor to help you solve it
All you need is a "one-size-fits-all" recording paper
Passenger records
This "universal paper" is called passenger transport record, which is a written certificate for the train conductor to deal with emergencies and handle business handover with the station.
If you accidentally pass through the station, you can first find the train conductor to explain the situation, and the train conductor will issue a passenger record and hand it to the front stop after verification, and then the nearest train designated by the station will send it back free of charge.
In addition to returning passengers who have been mistakenly sold, mistakenly purchased, mistaken or sat through the station, passenger transport records also play an important role in handing over lost items, handing over sick passengers, and key passengers.
3
Video recorders: "witnesses" to emergencies
"Dear passengers, now the broadcast is looking for a doctor....."
Have you ever seen such a touching video
Sudden illness of passengers on the train
Train staff and medical workers were treated urgently
……
The conductor has a little device on him
It is used to record these contingencies
Audio and video recorder
In daily work, the train conductor needs to record the daily work situation through the audio and video recorder, visualize the operation process, and ensure that there are no omissions in the key links.
When dealing with emergency emergencies, it is necessary to turn on the audio and video recorder as soon as possible to record the whole process of disposal. On the one hand, it can restore the on-site situation in the subsequent disposal of the incident, and on the other hand, it is also an important tool to standardize the handling procedures of the train conductor and restrict self-behavior.
After retiring, through the playback of the video, you can check and review whether there are weak links in the work, and constantly summarize in the reflection, so as to better serve passengers.
4
Intercom: The conductor's contact "artifact"
There is such a device
It has a "black and swarthy" appearance
The shape of a "cuboid"
And a long "tentacle"
Don't look at it
But it was called by the conductor
"The guy to eat"
intercom
The normal operation of high-speed rail requires the linkage and cooperation of multiple departments to complete, and the walkie-talkie is an important tool for the train conductor to communicate with various departments.
Communicate with the station
Joint control language: XX station, XX train passenger operation is completed, the conductor understands.
Before the train departs, the conductor needs to confirm through the intercom and the station that the passengers on the platform have boarded and landed, and ensure that there are no passengers stranded on the platform before proceeding to the next step of the operation procedure.
Communicate with the driver
Joint control language: XX times driver, XX times please close the door.
After confirming that the conditions for closing the door are met, the conductor issues a closing instruction to the driver through the walkie-talkie, and the driver hears the command before closing the door.
In order to avoid delays caused by the failure of the walkie-talkie or unclear channels, the train conductor usually checks the time and channel test with the driver in advance to ensure that the call is normal and that the train is closed and opened normally.
Tips
If you have difficulties, please find the conductor
Source: China Railway Guangzhou Bureau Group Co., Ltd. Rong Media Center