The source | urban live original
Recently, Mr. Dai, a citizen of Nanchang, Jiangxi Province, bought a new Beijing Hyundai ix35, but on the day of picking up the car, he had not yet opened the door of the 4S shop, and the car had a problem.
It is understood that the Beijing Hyundai ix35 purchased by Mr. Dai is the leading version of the 2.0L automatic two-wheel drive GLS in 2021, and the total price spent more than 140,000. On the day of the pick-up on September 30, when the vehicle was decorated in the 4S store, the attentive Mr. Dai found a problem.
Mr. Dai: I didn't drive this car for a kilometer, when I was loading the mud in the 4S shop, when the car was lifted, I saw the oil pan where the engine and the gearbox intersected, and there was a drop of oil oozing there, and the repair master and the sales staff all determined that it was oil, and then there were black marks of previous oil seepage on it, and the oil stains still remained on it.
After suspecting that the vehicle had oil leakage, the 4S shop staff removed the chassis armor, at which time, Mr. Dai found a new problem.
Mr. Dai: I found a slit, about 4 centimeters, on top of the gearbox housing. I also do accessories, from the professional point of view of accessories, if it is a seam that is worn, it is a cracking situation, if it is a problem with the process, it is a bending line that will not be said to be worn, and the two threads will not be connected.
Mr. Dai said that the staff of the 4S store at that time did not agree with his views. Subsequently, he asked the sales staff to find a similar vehicle for comparison, and according to the photo comparison provided by Mr. Dai, the two cars were indeed different in the same position where the gearbox and the engine were connected.
Mr. Dai: The car I buy now has oil-seeping stains and a crack that is directly piercing. Another new car has no cracks and no oil stains, and then the gearbox housing material is different, one is hemp-sided, one is shiny.
<h1 class="pgc-h-arrow-right" data-track="76" > new car will replace the gearbox assembly Consumers do not dry! </h1>
A "situation note" reported by the 4S store to the manufacturer shows that after the staff inspection, it is determined that there is a problem with the transmission shell and the oil leakage phenomenon, the problem will be dealt with, and the customer will be given a loss fee of 20,000 yuan. Mr. Dai said that at first he agreed to the plan proposed by the 4S shop, but after the National Day, the staff of the 4S shop told him that the maintenance of the vehicle had to replace the gearbox assembly, which he could not accept.
Mr. Dai: The answer given by the manufacturer is to replace the gearbox assembly, I definitely can't accept it, I spend money to buy a new car, you do a repair replacement part of the car for me, I will ask the 4S shop to return the car.
<h1 class="pgc-h-arrow-right" data-track="79" >4S store denies that there is a problem with the shell Who exactly wants to change the gearbox? </h1>
According to Mr. Dai, the new car he just bought did not open for a kilometer, and there was a suspected crack in the gearbox shell that was still seeping oil, which he believed was a product defect, and he proposed to return the car or change to a new car. What is the attitude of 4S stores to this?
Subsequently, the reporter and Mr. Dai came to the Jiangxi Xinchang Beijing Hyundai 4S store in private avenue in Qingshan Lake District, Nanchang City. At this time, Mr. Wu, the after-sales manager, directly overturned the previous "fact sheet" that there was a problem with the transmission shell and oil leakage.
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: We said there was no problem, the customer said there was a problem, I think this problem is a simple oil leakage problem.
Reporter: So why change the gearbox?
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: Customers have needs.
Reporter: What is the situation of the gearbox?
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: The gearbox is a wrinkle, and then when the chassis armor decoration is done on the same day, the customer finds that he feels a little oil on it, and he is not sure what oil it is.
Manager Wu said that because the inspection of the fault required the disassembly of the gearbox, Mr. Dai did not agree, so the car was always placed in the workshop. So, if it is just a simple oil leakage problem, how can consumers raise the need to replace the gearbox? This time, Manager Wu's statement changed again.
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: To be honest, I have never recognized that the engine gearbox is cracked.
Reporter: If you don't approve, I asked you about the maintenance plan and you said that you want to replace the gearbox assembly.
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: It is because I am afraid that you are worried about this problem.
Reporter: If there is no problem with this car, why lose 20,000 yuan?
Mr. Wu, after-sales manager of Beijing Hyundai 4S store in Xinchang, Jiangxi: Because customers believe that their new cars have the impact of depreciation and depreciation.
Reporter: Will a normal new car have such an oil leakage situation?
Mr. Wu, after-sales manager of Jiangxi Xinchang Beijing Hyundai 4S store: Under normal circumstances, there is none.
<h1 class="pgc-h-arrow-right" data-track="95" > manufacturers said they "understand consumer sentiments" The market supervision department intervened in the investigation</h1>
After consultation, Manager Wu said that the 4S store will actively assist consumers to deal with the problem and feedback their demands for returning and replacing the car to the manufacturer. The reporter learned that according to the three-pack policy for automobiles, household automobile products from the date of the seller to issue a car purchase invoice within 60 days or within the mileage of 3,000 kilometers, household automobile products in the steering system failure, brake system failure, body cracking or fuel leakage, consumers choose to replace household car products or return, the seller should be responsible for free replacement or return. So, for this matter, what is the attitude of Beijing Hyundai's manufacturers?
Beijing Hyundai 400 customer service: very understand your mood, indeed bring you an unpleasant experience, the manufacturer's customer service center does not have relevant technical support, but also can not see your vehicle problems, can not help you judge, currently see is helping you deal with, later words will help you to hurry up feedback on this problem.
Mr. Dai: Manufacturers, they also say that they have been coordinating, the car has not been handed over to me when the car already has a problem, he is equivalent to taking unqualified products to the market to sell, if it is said that their sales manager or after-sales manager himself bought such a car, they can not accept ah.
At present, the consumer Mr. Dai has complained to the Tangshan Branch of the Qingshan Lake District Market Supervision Bureau, and law enforcement officers have intervened in the investigation. Before the press release, Mr. Dai called reporters to say that after consultation, the 4S store had agreed to buy back the vehicle at the original price and assisted him in purchasing a new car.