ZAKER Harbin reporter Li Jiaqi Some of the pictures are provided by the takeaway platform
Staying at home and not going out less, many citizens take the way of online ordering to buy daily needs. The reporter learned from the Meituan flash sale that the number of takeaway orders on the platform has increased in the past week, of which supermarket takeaway orders increased by nearly 20% compared with last week. The reporter learned that the METUAN flash delivery has adopted a number of price governance measures such as grid monitoring and inspection, early warning at the merchant end and rapid response mechanism for price increase clues to ensure that citizens can "buy" and businesses "do not increase prices".
"Order takeaway" at home, what are the citizens willing to buy? The reporter learned from the Meituan flash sale that the platform joined hands with local chain supermarkets and convenience stores in Harbin to fully guarantee the supply of daily necessities for residents during the epidemic. According to reports, in the past week, the supermarket takeaway orders of meituan in Harbin increased by nearly 20% compared with last week, of which. Soy products, milk, eggs, tomatoes, fast food and other commodities are the most popular commodities among the public in recent times. Judging from the takeaway orders in the catering industry, the takeaway meals loved by the public in recent times are spicy hot, roasted bibimbap, Chinese simple meals, fried chicken burgers, porridge, and the most popular takeaway areas are Nangang District, Daoli District and Xiangfang District.
In order to ensure that citizens "can buy" and merchants "do not increase prices", Meituan Flash Purchase has adopted a number of price governance measures such as price monitoring and inspection, merchant-side early warning and rapid response mechanism for price increase clues, etc., to closely monitor the prices of goods in supermarkets and convenience stores on takeaway platforms, as well as the delivery fees of self-allocated merchants, etc., to prevent and crack down on malicious price increases. "In particular, the platform will crack down on the price increase of goods related to people's livelihood protection and epidemic prevention materials, as well as the behavior of setting the delivery cost too high." The relevant person in charge of Meituan Flash Sale said that once similar violations are discovered, they will be treated to varying degrees such as taking time off and rectifying or even never cooperating with merchants depending on the specific situation.
How to prevent platform merchants from "randomly increasing prices?" The reporter learned that in terms of commodity prices, on the one hand, the platform will carry out price compliance-related content publicity through the business end-end background every day, prompting merchants to check and rectify themselves; on the other hand, they have developed and launched relevant product tools such as abnormal price fluctuation prompts, daily price monitoring screening summaries, etc., to improve the intensity and efficiency of inspections. In terms of self-matching merchant delivery fees, since the starting delivery fee and delivery fee are set by the merchants themselves, Meituan Flash Purchase will pay attention to the obvious unreasonable charges in a timely manner through background inspection, and remind the merchants to check and rectify after discovery.
At the same time, the platform will timely allocate the upper limit of relevant charges according to the requirements of relevant departments and the actual situation of merchants in special periods such as the epidemic to safeguard the rights and interests of consumers. At present, the platform has set up a rapid response mechanism for external leads, and will verify the relevant content and take disposal measures for complaints related to commodity prices and delivery costs at the first time. For example, for goods with price problems, they will be removed from the shelves and deleted; self-delivery merchants with high delivery fees will be put on hold and rectified, and the results of disposal will be feedback to all parties in a timely manner.