【Commercial Vehicle Xinwang Original】
Recently, due to the epidemic in many places, many truck drivers have fallen into a state of not being able to get out, can't get in, can't walk, and can't stop. Even some truck drivers are forced to stay in control areas or highway intersections, and basic living needs are difficult to guarantee.
After Kayou's difficult situation was exposed, all sectors of society paid great attention to it. As a truck manufacturer, Shaanxi Automobile Heavy Truck launched the "If the epidemic is trapped, Shaanxi Automobile to help you" public welfare activity on April 13, and joined hands with dealers and service stations to help users without hesitation.
"'Anxious for what users are anxious about, think of what users think' is the starting point and foothold of Shaanxi Automobile's 'intimate service'." Yang Peng, head of the sales and service department of Shaanxi Automobile Heavy Truck, said that Shaanxi Automobile Heavy Truck has always kept in mind the service concept of "close to the market, caring for users, and transposition thinking", and this activity aims to reduce the loss of users as much as possible and ensure that users can at least have food.
It is understood that from now until June 30, 2022, if users are trapped in service areas, parking lots and other sealed areas due to the epidemic, they can call the Shaanxi Automobile service hotline 4008809818 for help. Shaanxi Automobile Heavy Truck will send special personnel to help one-on-one to send warmth to users.
"Our helpline is on duty 24 hours a day, for users who need help, under the premise of not violating local epidemic prevention requirements, Shaanxi Automobile Heavy Truck will arrange the nearest service station to provide full assistance to provide users with timely and reliable service guarantee based on the existing 30-kilometer service circle advantages." Yang Peng said.
According to reports, since the launch of this activity, in just a few days, Shaanxi Automobile Heavy Truck has received a large number of helplines, helping nearly 100 truck drivers solve the problem of shortage of living and epidemic prevention materials in Henan, Shaanxi and other logistics distribution centers.
"The assistance of Shaanxi Automobile Heavy Truck is not limited to providing users with masks, thermometers, disinfectant water, convenience food, water and other materials." Yang Peng stressed that in the next step, for users who are isolated due to the epidemic, Shaanxi Automobile Heavy Truck will extend the maintenance cycle of the vehicle. If the user is isolated due to the transportation of anti-epidemic materials to the severe epidemic area, Shaanxi Automobile Heavy Truck will give an additional 2,000 yuan of heart-warming subsidies to practice social responsibility with practical actions.
In fact, this is not the first time that Shaanxi Automobile Heavy Truck has helped users during the epidemic. As early as the beginning of the new crown epidemic in 2020, Shaanxi Automobile's "Heart-warming Service" launched a heart-warming measure of "extending the maintenance cycle of all insured vehicles by one month as a whole, and extending the overall epidemic areas by three months".
In addition, during the rainstorm in Zhengzhou in 2021, Shaanxi Automobile Heavy Truck once again extended a helping hand, and the total donation of materials reached 2 million yuan. During the lockdown of the epidemic in Shijiazhuang, Shaanxi Automobile Heavy Truck helped users invest more than one million yuan.
"The card friends have called, and Shaanxi Automobile has responded." The epidemic is relentless, Shaanxi Automobile has feelings, 'warm heart service' always puts the interests of users in the first place, adhering to the service tenet of 'customer satisfaction', providing users with all-weather, all-round, full-life cycle exclusive services, overcoming difficulties with users, and protecting users all the way. Yang Peng said.